Senior Services Manager – Contract Performance Management

GE Vernova

. Act as the single point of contact for customers and provide timely, satisfactory resolution of support-service concerns .

Posted 10/2/2026full-timeVenezuelaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced customer service management and project management skills, with a strong ability to analyze problems and propose solutions in complex manufacturing environments. Possesses financial and analytical skills, along with effective communication and team leadership capabilities.

Highest-signal resume keywords

Advanced Customer Service ManagementProject Management SkillsFinancial And Analytical SkillsTechnical Background In Gas TurbinesStrong Oral And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem AnalysisProgram ExecutionStrategic PlanningDecision MakingPerformance Development

Soft Skills

Team Consensus BuildingIndependent WorkSelf-Starter Attitude

Certifications & Qualifications

Valid Permit To Work In Venezuela

Industry Keywords

Manufacturing ProcessesProduction CyclesCustomer SupportTechnical SupportRegional Knowledge

About the role

Key responsibilities & impact

Act as the single point of contact for customers and provide timely, satisfactory resolution of support-service concerns
Maintain knowledge of assigned regions, coverage areas, product lines, and associated configuration installations
Represent the direct access point to internal functions supporting customers
Establish and maintain ongoing technical and business support for assigned customers
Manage people, including staffing and performance development
Execute policy and strategy using technical knowledge, analytical thinking, and experience
Propose solutions for complicated manufacturing processes and interdependent production cycles
Make decisions using internal and limited external sources
Support less-experienced colleagues and lead small, low-risk projects
Explain information, build team consensus, convey performance expectations, and handle sensitive issues

Requirements

What you’ll need

Advanced experience in Services & Customer Service Management
Knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with relevant experience
Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 6 years of experience in relevant job family/function(s)
Strong oral and written communication skills
Ability to analyze and resolve problems
Ability to document, plan, market, and execute programs
Established project management skills
Ability to travel to customer sites as needed
Ability to work across functions
Ability to work independently and be a self-starter
Financial and analytical skills, and strategic planning capabilities
Technical background and familiarity with Gas Turbines preferred
Preference to reside and/or relocate within designated countries
Valid permit to work in Venezuela
Experience with customers in the assigned region
Capability to relocate to Venezuela in the near term

Benefits

Comp & perks

Relocation Assistance Provided: Yes