Service Director

GE Vernova

. Lead Contract Performance Managers (CPMs) and Contract Service Leaders (CSLs) in delivering quarterly business plans, strategic blueprints, and customer satisfaction .

Posted 10/8/2026full-timeRemote • Ghana, Ivory Coast, South Africa, KenyaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading contract performance management and optimizing service delivery within the energy sector, with a strong focus on GE Vernova gas turbine technologies and operational finance. Proven ability to mentor teams, drive strategic initiatives, and ensure compliance with safety and quality standards.

Highest-signal resume keywords

Leadership in Contract Performance ManagementExpertise in GE Vernova Gas Turbine TechnologiesProficiency in Long-Term Service Agreements (LTSA)Strong Operational Finance AcumenExperience in Health, Safety, and Environmental Policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Gas Turbine TechnologiesService Contract ModelsProject ManagementLean MethodologiesPerformance ManagementCustomer Satisfaction StrategiesCross-Functional CollaborationRevenue ManagementCompliance AdherenceContinuous Improvement Initiatives

Soft Skills

Interpersonal SkillsPresentation SkillsMentoringProblem SolvingAccountability

Certifications & Qualifications

Bachelor’s Degree in EngineeringMBA or Equivalent Advanced Management Qualification

Industry Keywords

Energy SectorSAENC MarketGas Power ServicesCustomer ExperienceMatrixed Organizational Structure

About the role

Key responsibilities & impact

Lead Contract Performance Managers (CPMs) and Contract Service Leaders (CSLs) in delivering quarterly business plans, strategic blueprints, and customer satisfaction
Partner with fulfilment and cross-functional teams to optimize delivery, streamline processes, and elevate customer experience
Mentor and develop the CSL/CPM/CFM team across recruitment, onboarding, performance management, and succession planning
Collaborate with engineering and technology teams to enhance plant flexibility and reliability through standardized best practices
Collaborate with Account Managers to develop and execute growth strategies positioning the portfolio against market competition
Build relationships with customer leadership and facilitate communications and technical knowledge-sharing forums
Integrate onshore and offshore resources to simplify customer interfaces and accelerate service delivery
Ensure adherence to GE Vernova processes and policies under the SQDCC framework
Define and drive regional strategy for the Gas Power Services execution business across Southern and Eastern Africa, Nigeria, and Chad
Oversee revenue, operating margin, cash collection, safety, quality, and compliance

Requirements

What you’ll need

Bachelor’s degree in engineering; an MBA or equivalent advanced management qualification is a distinct advantage
Minimum of 8 years relevant experience within the energy sector, specifically within the SAENC market
Deep understanding of simple and combined cycle power plant operations
Specific expertise in GE Vernova B-Class (6B) and E-Class (9E/GT13E2) gas turbine technologies
Strong background in a service-oriented business model
Proven ability to drive accountability and deliver results in a cross-functional, matrixed organizational structure
Proficiency in GE Vernova service contract models, including Long-Term Service Agreements (LTSA), Maintenance Management Programs (MMP), and Transactional (TX) agreements
Excellent problem solving and project management
Exceptional multi-level interpersonal and presentation skills
Extensive experience managing people
Strong background in championing Health, Safety, and Environmental policies and leading continuous improvement initiatives
Strong operational finance acumen and commitment to applying Lean methodologies
Proven ability to position technical solutions to gain a competitive edge

Benefits

Comp & perks

Relocation Assistance Provided: No