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Solutions & Support Team Leader
GE Vernova. Lead daily support operations for Advanced Distribution Management Systems (ADMS), allocating work and balancing priorities to meet service level agreements (SLAs) .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading support operations for Advanced Distribution Management Systems (ADMS) while ensuring adherence to service level agreements (SLAs). Proficient in database management, incident resolution, and effective communication with stakeholders in ITIL-aligned environments.
Highest-signal resume keywords
Advanced Distribution Management Systems (ADMS)Structured Query Language (SQL)Application Programming Interfaces (APIs)Information Technology Infrastructure Library (ITIL)Cloud Platforms (AWS, Azure, Google Cloud)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database ManagementIncident ResolutionRoot Cause AnalysisNetwork Data ModelingApplication Support
Soft Skills
CoachingMentoringCommunication
Tools & Technologies
Linux Operating SystemWindows Operating SystemFeature Manipulation Engine (FME)Common Information Model (CIM)
Industry Keywords
Service Level Agreements (SLAs)Technical Account ManagementContinuous Service ImprovementStakeholder ReportsCustomer Service Reviews
Tech Stack
Tools & technologiesAWSAzureCloudLinuxSQL
About the role
Key responsibilities & impact- Lead daily support operations for Advanced Distribution Management Systems (ADMS), allocating work and balancing priorities to meet service level agreements (SLAs)
- Coach and mentor team members, providing technical guidance and promoting knowledge sharing across global support teams
- Drive team accountability for incident resolution, case quality, and effective communication with utility customers and cross-functional partners
- Coordinate complex escalations, perform root cause analysis, and lead continuous service improvement initiatives aligned with ITIL practices
- Partner with technical account managers to deliver stakeholder reports on high-priority incidents and participate in customer service reviews
- Contribute to solution implementations by designing network data models and resolving Level 2 (L2) and Level 3 (L3) application issues
Requirements
What you’ll need- Enterprise application support experience
- Database management proficiency using Structured Query Language (SQL) and spatial data concepts
- Working knowledge of Application Programming Interfaces (APIs), web services, and Linux and Windows operating systems
- Demonstrated experience leading or guiding technical teams within Information Technology Infrastructure Library (ITIL)-aligned support environments
- Strong written and verbal communication skills to present technical concepts to diverse stakeholders and manage customer escalations
- Experience with ADMS platforms (such as Reliance Series 6) preferred
- Familiarity with Feature Manipulation Engine (FME) or Common Information Model (CIM) data modeling preferred
- Cloud platform experience across Amazon Web Services (AWS), Azure, or Google Cloud preferred
- A formal education and subsequent Bachelor's degree in Electrical Engineering, Computer Science, or a related field is nice to have
Benefits
Comp & perks- Competitive benefits
- Continuous career growth opportunities