Strategic Account Quality Leader

GE Vernova

. Lead the customer quality strategy for GE Vernova’s Strategic Account portfolio .

Posted 10/21/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer quality strategies and initiatives, utilizing Lean Six Sigma methodologies to drive operational excellence and enhance customer satisfaction. Proficient in developing and managing quality metrics, dashboards, and governance frameworks to support enterprise-wide quality transformation.

Highest-signal resume keywords

Lean Six Sigma Black BeltCustomer Experience ManagementKPI DevelopmentQuality Systems KnowledgeExecutive-Level Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality GovernanceScorecard ConstructionDashboard ManagementCorrective Action MethodologiesData-Driven Decision-MakingContinuous Improvement ToolsCustomer Health ScorecardsOperational EffectivenessStrategic Account ReviewsQuality Performance Metrics

Soft Skills

Influencing SkillsSkilled FacilitationStakeholder AlignmentStrategic ThinkingCustomer-Obsessed Mindset

Tools & Technologies

Digital Reporting PlatformsCustomer Analytics SystemsEnterprise Performance Dashboards

Certifications & Qualifications

Lean Six Sigma Black BeltLean Six Sigma Master Black Belt

Industry Keywords

Power GenerationEnergyIndustrial ManufacturingService OrganizationsCustomer Satisfaction Programs

About the role

Key responsibilities & impact

Lead the customer quality strategy for GE Vernova’s Strategic Account portfolio
Serve as the enterprise focal point for customer quality performance and satisfaction
Represent the Voice of the Customer in executive reviews, operating mechanisms, and strategic planning
Develop and drive enterprise standard work for customer quality governance
Design, deploy, and sustain customer health scorecards across strategic accounts
Establish governance for customer quality metrics, including major and reputational events, COPQ, NPS and customer experience, action closure effectiveness, and customer-specific critical-to-quality measures
Maintain executive dashboards and account health reporting systems
Integrate NPS, customer feedback, strategic account reviews, and direct customer input into improvement initiatives
Identify systemic customer pain points and drive enterprise corrective actions
Coordinate closed-loop processes to address, monitor, and resolve customer concerns
Support customer recovery efforts for high-risk and strategically important accounts
Facilitate regular quality reviews with Strategic Account Executives and business leaders
Provide executive-level customer quality insights and risk assessments
Establish escalation processes for concerns crossing multiple businesses and functions
Support leadership decision-making through integrated customer quality narratives and analytics
Lead enterprise Kaizen initiatives focused on customer experience, quality performance, and operational effectiveness
Utilize Lean methodologies and structured problem-solving tools to eliminate recurring issues
Drive implementation of standard work and sustainable operating mechanisms
Champion deployment of GE Vernova’s Zero Defect Framework
Partner with Quality Councils, Country Councils, and Business Quality organizations for consistent implementation
Drive preventive quality strategies to reduce customer-facing defects and operational failures
Coordinate actions across Commercial, Services, Operations, Engineering, Sourcing, and Quality teams
Align customer quality priorities with business unit execution plans
Facilitate collaboration across organizational boundaries
Ensure lessons learned are replicated across accounts, regions, and businesses

Requirements

What you’ll need

Bachelor’s degree in engineering, Quality, Operations, Business, or related discipline
10+ years of leadership experience in Quality, Operations, Customer Experience, Commercial Excellence, or Continuous Improvement
Experience leading enterprise-wide initiatives across multiple business units
Strong analytical capabilities, including KPI development, scorecard construction, and dashboard governance
Experience facilitating executive-level discussions and influencing senior leadership decisions
Working knowledge of quality systems, corrective action methodologies, and continuous improvement tools
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable
Lean Six Sigma Black Belt or Master Black Belt preferred
Experience within power generation, energy, industrial manufacturing, or service organizations preferred
Experience managing enterprise customer satisfaction and NPS programs preferred
Experience leading global, cross-functional quality transformation initiatives preferred
Familiarity with digital reporting platforms, customer analytics systems, and enterprise performance dashboards preferred
Strategic thinking and ability to translate customer insights into enterprise action
Strong executive presence and influencing skills
Customer-obsessed mindset focused on building trust and loyalty
Ability to lead through influence without direct authority
Skilled facilitation and stakeholder alignment
Data-driven decision-making
Passion for continuous improvement and operational excellence
Effective communication for executive audiences
Strong follow-through and accountability
Ability to build partnerships across businesses, functions, and regions

Benefits

Comp & perks

Discretionary annual bonus
Medical, dental, vision, and prescription drug coverage
24/7 nurse-based Health Coach resource
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Professional development opportunities
Challenging careers
Relocation assistance is not provided