Technical Support Engineer

GE Vernova

. Provide ongoing Level 2 technical support and case management through phone, email, and other communication channels .

Posted 10/9/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in power system protection and control, including troubleshooting and configuring protection systems. Proficient in providing technical support and case management while maintaining effective communication with customers and engineering teams.

Highest-signal resume keywords

Power System Protection And ControlGE Multilin Protection And Control ProductsProtection And Control TestingFirmware Issue DiagnosisPost Fault Power System Fault Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCase ManagementTroubleshootingConfigurationSecondary Injection Testing61850-Based Protection SystemsPower System AutomationDocumentation PreparationQuality ManagementCustomer Case Reporting

Soft Skills

Problem-SolvingFlexibilityAdaptabilityProfessional CommunicationSelf-Development

Tools & Technologies

CRM ToolsQuality Management ToolsKnowledge DatabaseRMA Documentation

Certifications & Qualifications

Associate's Degree

Industry Keywords

Industrial ProtectionUtility ProtectionControl ApplicationsCommunications Applications

About the role

Key responsibilities & impact

Provide ongoing Level 2 technical support and case management through phone, email, and other communication channels
Investigate technical problems, reproduce issues, and work with Product Line teams to drive customer issues to closure
Collaborate with L3/L4 engineering teams on escalated investigations and document problems comprehensively
Recommend upgrades for obsolete products
Maintain accurate records in quality management and CRM tools
Maintain RMA status and documentation
Monitor and report on cases escalated through the GE process
Prepare documentation and maintain a knowledge database of technical tips and resolution outcomes
Track and update critical case reports for open customer issues across tiers and severity levels
Participate in product line meetings to present, update, and drive resolution for open requests
Schedule, lead, and prepare customer case summaries and metric reports
Identify firmware issues on relays and diagnose them through testing
Support product integration into customer systems
Identify training opportunities and contribute to self-development and training of others
Interact professionally at all levels of the customer organization

Requirements

What you’ll need

Associate's degree from an accredited college or university or equivalent experience
Minimum of 1 year of relevant experience
Ability and willingness to travel up to 25% of the time
Minimum 2 years of experience in power system protection and control
Understanding of industrial and utility protection, control and communications applications
Experience using GE Multilin Protection and Control products
Power system automation and communication expertise
Protection and control testing experience using secondary injection methods
Ability to perform post fault power system fault analysis and recommend settings or application modifications
Hands-on expertise in configuring and troubleshooting protection and control systems
Experience configuring and troubleshooting 61850-based protection systems
Practical experience with protective relay settings, features and network communications
Flexible to work on-call, after hours support or modified hours of work
Work efficiently without direct supervision
Strong problem-solving skills
Flexible and adaptable; open to change and modification of tasks

Benefits

Comp & perks

Ability and willingness to travel up to 25% of the time
Flexible to work on-call, after hours support or modified hours of work to support customer
Relocation Assistance Provided: No