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Customer Service Representative / Service Account Manager
GEBHARDT Fördertechnik GmbH. Manage and develop existing service customers in day-to-day operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer focus and excellent communication skills while managing service operations and coordinating with internal teams. Proficient in preparing quotations and maintaining structured documentation to support customer inquiries and service offerings.
Highest-signal resume keywords
Customer Service ExperienceQuotations PreparationMS Office ProficiencyGerman Language ProficiencyTechnical Product Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service ManagementOrder ProcessingTechnical TrainingCustomer Inquiries CoordinationDocumentation Management
Soft Skills
Strong Communication SkillsCustomer FocusStructured Work ApproachIndependent Work Style
Tools & Technologies
ERP Systems
Industry Keywords
Inside SalesAfter-Sales ServiceTechnical Environment
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage and develop existing service customers in day-to-day operations
- Maintain regular communication with customers remotely and on-site to coordinate ongoing matters
- Prepare and follow up on quotations for services such as maintenance, repairs, and training
- Coordinate customer inquiries and liaise with internal Service, Engineering, and Spare Parts teams
- Support the clarification of questions and the identification of solutions in service-related cases
- Identify additional service needs and refer them to the relevant specialist departments
- Contribute to the ongoing development of service offerings for existing customers
- Maintain structured documentation of quotations and customer inquiries
- Serve as the central interface between customers and internal specialist departments
Requirements
What you’ll need- Completed commercial or technical training
- Initial to several years of professional experience, e.g., 2–5 years, ideally in service, inside sales, or a technical environment
- Experience working with customers, e.g., in customer service, after-sales, or order processing
- Interest in technical products and their related processes
- Good command of German and English
- Proficiency in MS Office
- Initial experience with ERP systems is preferred
- Structured and independent approach to work
- Strong customer focus and excellent communication skills
Benefits
Comp & perks- Flexible working models, including home office
- Company health management program
- Attractive employee benefits
- Team-building activities
- Company events
- Support in achieving professional goals
- Appreciation and support for employees