GEBHARDT Fördertechnik GmbH

Customer Support

• Provide 1st- and 2nd-level support for CAD and engineering applications, focusing on Autodesk Inventor, AutoCAD, Vault, and Revit, as well as SAP integration via ECTR
• Handle tickets and provide direct user support by phone, remote session, or in writing
• Analyze user issues by reproducing errors, narrowing down root causes, testing solutions, and documenting resolutions
• Repair and restore faulty CAD files and datasets
• Manage user accounts, permissions, and software licenses
• Support virtual CAD workstations using VDI based on Omnissa Horizon
• Assist users, maintain desktop pools, and update and test master images
• Contribute to updates, rollouts, and testing of new software versions
• Maintain user documentation and knowledge base articles
• Coordinate with external service providers and software vendors on escalated cases

Explore IT Application Support Specialist – CAD/Engineering Tools at GEBHARDT Fördertechnik GmbH. Review requirements and application details.

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IT Application Support Specialist – CAD/Engineering Tools