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IT Application Support Specialist – CAD/Engineering Tools
GEBHARDT Fördertechnik GmbH. Provide 1st- and 2nd-level support for CAD and engineering applications, focusing on Autodesk Inventor, AutoCAD, Vault, and Revit, as well as SAP integration via ECTR .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for CAD applications, particularly Autodesk Inventor, AutoCAD, and Vault, while effectively managing user accounts and software licenses. Proficient in troubleshooting, problem-solving, and maintaining documentation in a customer-focused environment.
Highest-signal resume keywords
Autodesk InventorAutoCADVaultVDI SupportIT Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Product DesignTechnical System PlanningPDM/PLM SystemsWindows Client AdministrationSoftware InstallationNetworkingTicketing SystemsBIM EnvironmentProblem-SolvingUser Permissions Management
Soft Skills
Customer-Focused CommunicationAnalytical MindsetPatience Under Pressure
Tools & Technologies
SAP ECTROmnissa HorizonVMware Horizon
Certifications & Qualifications
Technical Product DesignerIT Specialist
Industry Keywords
CAD ApplicationsEngineering ApplicationsUser SupportDesktop PoolsKnowledge Base
Tech Stack
Tools & technologiesVaultVMware
About the role
Key responsibilities & impact- Provide 1st- and 2nd-level support for CAD and engineering applications, focusing on Autodesk Inventor, AutoCAD, Vault, and Revit, as well as SAP integration via ECTR
- Handle tickets and provide direct user support by phone, remote session, or in writing
- Analyze user issues by reproducing errors, narrowing down root causes, testing solutions, and documenting resolutions
- Repair and restore faulty CAD files and datasets
- Manage user accounts, permissions, and software licenses
- Support virtual CAD workstations using VDI based on Omnissa Horizon
- Assist users, maintain desktop pools, and update and test master images
- Contribute to updates, rollouts, and testing of new software versions
- Maintain user documentation and knowledge base articles
- Coordinate with external service providers and software vendors on escalated cases
Requirements
What you’ll need- Completed training as a Technical Product Designer, Technical System Planner, IT Specialist, or a comparable qualification, such as a technician qualification or professional experience in design engineering
- Practical experience with Autodesk software, ideally Inventor and/or AutoCAD
- Basic knowledge of PDM/PLM systems, such as Autodesk Vault or SAP ECTR, is an advantage
- Experience with virtual desktop environments, such as Omnissa/VMware Horizon, is an advantage; willingness to learn is required
- Knowledge of Windows client administration and software installation or packaging is an advantage
- Experience with Revit or in the BIM environment is a plus but not required
- Solid general IT knowledge, including Windows, user and permissions management, and networking
- Initial experience in IT support or with ticketing systems is an advantage
- Analytical mindset and enjoyment of problem-solving
- Customer-focused and patient communication skills, including under time pressure
- Good written and spoken German and English
Benefits
Comp & perks- Flexible working models, including remote work
- Corporate health management
- Attractive employee benefits
- Regular team-building activities
- Company events
- Support in achieving professional goals
- Appreciation and support for employees