FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Second-Level IT Support, with a strong focus on administering Microsoft Windows client systems and Microsoft 365. Proficient in troubleshooting complex hardware and software issues while providing exceptional user support in clinical environments.
Highest-signal resume keywords
Second-Level IT SupportMicrosoft Windows Client AdministrationMicrosoft Active Directory ManagementTCP/IP and Network ConfigurationIT Ticketing Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionHardware TroubleshootingSoftware TroubleshootingUser TrainingClient Lifecycle ManagementGroup Policy ManagementRemote Support SolutionsVLAN ConfigurationDNS ManagementDHCP Management
Soft Skills
Analytical MindsetSolution-Oriented ApproachStrong Service FocusGood Communication SkillsTeamwork Skills
Tools & Technologies
Microsoft 365VMwareCitrixMicrosoft ExchangeTicketing Systems
Certifications & Qualifications
Degree in Computer ScienceIT Specialist Vocational Training
Industry Keywords
Healthcare IT SupportClinical EnvironmentUser Access ManagementIT Operations Optimization
Tech Stack
Tools & technologiesCitrixDNSTCP/IPVMware
About the role
Key responsibilities & impact- Handle and resolve incidents and service requests in Second-Level Support
- Analyze and troubleshoot complex hardware and software issues
- Support First-Level Support with complex IT incidents
- Install, configure, and administer workstations, notebooks, mobile devices, and peripheral equipment
- Administer and support Windows client systems and standard software
- Manage users and permissions in Microsoft Active Directory
- Support and assist users in the clinical environment and conduct user training
- Install, configure, and support specialized medical and administrative applications
- Document incidents, solutions, and workflows in the ticketing system
- Contribute to IT projects and the implementation of new hardware and software solutions
- Collaborate with external service providers and software vendors
- Ensure smooth IT operations and continuously optimize support processes
Requirements
What you’ll need- Completed degree in Computer Science, completed IT-related vocational training, e.g., as an IT Specialist, or a comparable qualification
- Several years of professional experience in IT support, ideally in Second-Level Support or a comparable role
- Experience in healthcare or a clinical environment is preferred
- Solid knowledge of administering and supporting Microsoft Windows client systems and Microsoft 365
- Good knowledge of Microsoft Active Directory, Group Policy (GPO), and user, access rights, and permissions management
- Basic to good knowledge of TCP/IP, IPv4, VLAN, DNS, and DHCP
- Knowledge of VMware, Citrix, Microsoft Exchange, and remote support and remote management solutions is preferred
- Experience working with IT ticketing systems
- Knowledge of hardware and software management as well as client lifecycle management
- Independent, reliable, and conscientious approach to work
- Analytical, solution-oriented mindset, quick comprehension, and a high degree of flexibility
- Strong service and user focus, along with good communication and teamwork skills
- Friendly, professional, and confident demeanor; ability to maintain an overview in demanding support situations
Benefits
Comp & perks- Fair compensation in accordance with pay grade EG 8 of the TVöD VKA collective agreement, subject to meeting the personal and professional requirements
- Recognition of prior experience level upon presentation of supporting documentation
- Comprehensive onboarding in a collaborative and motivating team environment
- Company pension plan and employer contributions to capital-forming benefits
- Regular working hours and attractive part-time options
- In-house professional development through our academy
- Occupational health services
- Employee discounts
- Company bicycle leasing program
- Free parking
- Permanent employment
- Preferential consideration for severely disabled applicants with essentially equal qualifications