Gebo

Customer Support

• Handle and resolve incidents and service requests in Second-Level Support
• Analyze and troubleshoot complex hardware and software issues
• Support First-Level Support with complex IT incidents
• Install, configure, and administer workstations, notebooks, mobile devices, and peripheral equipment
• Administer and support Windows client systems and standard software
• Manage users and permissions in Microsoft Active Directory
• Support and assist users in the clinical environment and conduct user training
• Install, configure, and support specialized medical and administrative applications
• Document incidents, solutions, and workflows in the ticketing system
• Contribute to IT projects and the implementation of new hardware and software solutions
• Collaborate with external service providers and software vendors
• Ensure smooth IT operations and continuously optimize support processes

IT Second-Level Support Specialist

• Handle and resolve incidents and service requests in second-level support
• Analyze and resolve complex hardware and software issues
• Support first-level support with challenging IT incidents
• Install, configure, and administer workstations, notebooks, mobile devices, and peripheral equipment
• Administer and support Windows client systems and standard software
• Manage users and permissions in Microsoft Active Directory
• Support users in a clinical environment and provide user training
• Install, configure, and support specialized medical and administrative applications
• Document incidents, solutions, and workflows in the ticketing system
• Contribute to IT projects and the implementation of new hardware and software solutions
• Collaborate with external service providers and software vendors
• Ensure smooth IT operations and continuously optimize support processes

IT Second-Level Support Specialist

IT Second-Level Support Specialist – m/f/d