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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in second-level IT support, with a strong focus on administering Microsoft Windows client systems, Microsoft Active Directory, and providing user training in a clinical environment. Proficient in troubleshooting complex hardware and software issues while optimizing support processes and collaborating with external service providers.
Highest-signal resume keywords
Second-Level IT SupportMicrosoft Windows AdministrationMicrosoft Active Directory ManagementHealthcare IT ExperienceIT Ticketing Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Client SystemsMicrosoft 365Group Policy (GPO)TCP/IPIPv4VLANDNSDHCPVMwareCitrix
Soft Skills
Analytical ThinkingSolution-OrientedService OrientationCommunication SkillsTeamwork
Tools & Technologies
IT Ticketing SystemsRemote Support SolutionsRemote Management SolutionsSpecialized Medical ApplicationsAdministrative Applications
Certifications & Qualifications
Degree in Computer ScienceIT Specialist Training
Industry Keywords
Clinical EnvironmentIT SupportUser TrainingIncident ManagementHardware Management
Tech Stack
Tools & technologiesCitrixDNSTCP/IPVMware
About the role
Key responsibilities & impact- Handle and resolve incidents and service requests in second-level support
- Analyze and resolve complex hardware and software issues
- Support first-level support with challenging IT incidents
- Install, configure, and administer workstations, notebooks, mobile devices, and peripheral equipment
- Administer and support Windows client systems and standard software
- Manage users and permissions in Microsoft Active Directory
- Support users in a clinical environment and provide user training
- Install, configure, and support specialized medical and administrative applications
- Document incidents, solutions, and workflows in the ticketing system
- Contribute to IT projects and the implementation of new hardware and software solutions
- Collaborate with external service providers and software vendors
- Ensure smooth IT operations and continuously optimize support processes
Requirements
What you’ll need- Completed degree in computer science, completed IT training, e.g., as an IT specialist, or a comparable qualification
- Several years of professional experience in IT support, ideally in second-level support or a comparable role
- Experience in healthcare or a clinical environment is an advantage
- Solid knowledge of administering and supporting Microsoft Windows client systems and Microsoft 365
- Good knowledge of Microsoft Active Directory, Group Policy (GPO), and user, rights, and permission management
- Basic to good knowledge of TCP/IP, IPv4, VLAN, DNS, and DHCP
- Knowledge of VMware, Citrix, Microsoft Exchange, and remote support and remote management solutions is an advantage
- Experience using IT ticketing systems
- Knowledge of hardware and software management as well as client lifecycle management
- Independent, reliable, and meticulous working style
- Analytical, solution-oriented thinking, quick comprehension, and a high degree of flexibility
- Strong service and user orientation, along with good communication and teamwork skills
- Friendly, professional, and confident manner, with the ability to maintain an overview in demanding support situations
Benefits
Comp & perks- Fair remuneration under pay grade EG 8 of the TVöD VKA collective agreement, subject to meeting the personal and professional requirements
- Recognition of the appropriate experience level upon presentation of supporting documentation
- Comprehensive onboarding in a collegial and motivating team environment
- Company pension scheme and employer contributions to capital-forming benefits
- Regular working hours and attractive part-time options
- In-house professional development through our academy
- Company health promotion and preventive healthcare services
- Employee discounts
- Company bike leasing scheme
- Free parking
- Preference given to severely disabled applicants where qualifications are essentially equal