Account Manager, SaaS, Higher Ed

. Own a portfolio of university and college partners across the US .

Posted 9/25/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Own a portfolio of university and college partners across the US
Understand partner goals, priorities, challenges, usage and future plans
Build trusted, multi-threaded relationships from day-to-day users to senior sponsors
Develop success plans and account strategies tied to meaningful outcomes
Monitor partner health, risk and opportunity
Own renewals from early planning through agreement
Demonstrate partner value and identify expansion opportunities
Lead expansion opportunities through discovery, negotiation and close
Carry renewal and expansion targets and maintain an accurate pipeline
Run account reviews connecting partner outcomes to future opportunities
Maintain accurate Salesforce records
Visit university and college partners across the US
Represent Gecko at higher-education conferences, exhibitions and partner events
Act as strategic owner of partner relationships and coordinate Support, Product and other teams
Deliver demos, account reviews, presentations and commercial conversations
Collaborate with Commercial, Product, Support and Enablement teams
Ensure commitments are completed and issues do not fall between the cracks

What you’ll need

US-based applicant
Valid right to work in the US
Based in the Eastern or Central time zones
Experience owning a portfolio of accounts in a B2B SaaS business
Direct responsibility for retention, renewals and expansion
Experience managing complex or strategic accounts with multiple stakeholders and longer decision cycles
Demonstrated commercial outcomes personally influenced through renewals, expansion, upsell or growth within existing accounts
Comfortable discussing pricing, value, revenue and next steps
Ability to uncover and properly progress opportunities
Ability to lead meetings, demos, executive reviews and negotiations
Organised, proactive and comfortable managing a portfolio, pipeline and regular travel
Experience in Higher Education or EdTech is useful but not essential

Comp & perks