Gecko | AI-Powered Student Engagement Platform

Account Manager

• Own a portfolio of university and college partners across the US
• Understand partner goals, priorities, challenges, usage and future plans
• Build trusted, multi-threaded relationships from day-to-day users to senior sponsors
• Develop success plans and account strategies tied to meaningful outcomes
• Monitor partner health, risk and opportunity
• Own renewals from early planning through agreement
• Demonstrate partner value and identify expansion opportunities
• Lead expansion opportunities through discovery, negotiation and close
• Carry renewal and expansion targets and maintain an accurate pipeline
• Run account reviews connecting partner outcomes to future opportunities
• Maintain accurate Salesforce records
• Visit university and college partners across the US
• Represent Gecko at higher-education conferences, exhibitions and partner events
• Act as strategic owner of partner relationships and coordinate Support, Product and other teams
• Deliver demos, account reviews, presentations and commercial conversations
• Collaborate with Commercial, Product, Support and Enablement teams
• Ensure commitments are completed and issues do not fall between the cracks

Account Manager, SaaS, Higher Ed

Customer Success Manager

• Own a portfolio of Higher Education partners across the UK and internationally
• Manage partner success, retention and growth from day-to-day relationship management through renewals and expansion
• Build trusted, multi-threaded relationships from day-to-day users to senior sponsors
• Develop success plans and account strategies tied to meaningful outcomes
• Monitor partner health, risk and opportunities
• Own renewals from early planning through agreement
• Identify and lead expansion opportunities from discovery through negotiation and close
• Carry renewal and expansion targets and maintain an accurate pipeline
• Run account reviews connecting partner outcomes to future opportunities
• Maintain accurate Salesforce records
• Visit university partners regularly on campus across the UK
• Represent Gecko at Higher Education conferences, exhibitions and partner events
• Travel internationally, including to the US, as required
• Act as the main point of contact and own issues through resolution
• Collaborate with Commercial, Product, Support and Enablement teams
• Deliver demos, account reviews, presentations and commercial conversations
• Provide support cover where required
• Drive retention, renewals, expansion, partner adoption and face-to-face engagement

Account Manager, SaaS, Higher Ed

Customer Success Manager, B2B SaaS, Higher Ed