FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Manager, B2B SaaS, Higher Ed
Gecko | AI-Powered Student Engagement Platform. Own a portfolio of Higher Education partners across the UK and internationally .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Higher Education partnerships, focusing on partner success, retention, and growth through strategic account management and relationship building. Proficient in utilizing Salesforce for pipeline management and delivering impactful presentations and negotiations.
Highest-signal resume keywords
B2B SaaS Account ManagementRenewals and Expansion ManagementRelationship BuildingSalesforce ProficiencyHigher Education Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Strategy DevelopmentPipeline ManagementNegotiation SkillsCommercial Growth ManagementData Analysis for Partner Health
Soft Skills
Proactive ApproachEffective CommunicationListening SkillsTeam CollaborationProblem-Solving
Tools & Technologies
Salesforce
Industry Keywords
Higher EducationEdTechB2BCustomer SuccessStakeholder Management
About the role
Key responsibilities & impact- Own a portfolio of Higher Education partners across the UK and internationally
- Manage partner success, retention and growth from day-to-day relationship management through renewals and expansion
- Build trusted, multi-threaded relationships from day-to-day users to senior sponsors
- Develop success plans and account strategies tied to meaningful outcomes
- Monitor partner health, risk and opportunities
- Own renewals from early planning through agreement
- Identify and lead expansion opportunities from discovery through negotiation and close
- Carry renewal and expansion targets and maintain an accurate pipeline
- Run account reviews connecting partner outcomes to future opportunities
- Maintain accurate Salesforce records
- Visit university partners regularly on campus across the UK
- Represent Gecko at Higher Education conferences, exhibitions and partner events
- Travel internationally, including to the US, as required
- Act as the main point of contact and own issues through resolution
- Collaborate with Commercial, Product, Support and Enablement teams
- Deliver demos, account reviews, presentations and commercial conversations
- Provide support cover where required
- Drive retention, renewals, expansion, partner adoption and face-to-face engagement
Requirements
What you’ll need- Experience managing customer accounts in a B2B SaaS business
- Experience owning renewals, expansion or commercial growth
- Experience managing complex or strategic accounts with multiple stakeholders and longer decision cycles
- Ability to build genuine relationships while maintaining commercial focus
- Confidence discussing pricing, value, revenue and next steps
- Ability to uncover and properly progress opportunities
- Ability to lead meetings, demos, executive reviews and negotiations
- Organised and proactive approach to managing a portfolio, pipeline and regular travel
- Ability to ask good questions, listen properly and work independently
- Willingness to share knowledge and contribute to the wider team
- Experience in Higher Education or EdTech useful but not essential
- Must be UK-based
- Must already have a valid right to work in the UK
- Willingness to travel regularly across the UK and internationally, including to the US
Benefits
Comp & perks- A 34-hour week with flexible working and the option to compress hours across four days
- 33 days’ holiday
- Opportunity to work from another location through the Workation policy
- Remote-first working
- Home office set-up
- MacBook Pro
- Headphones of your choice
- Private healthcare
- Pension
- Life insurance
- Employee Assistance Programme (EAP)
- Perkbox
- Connected virtual culture and collaborative virtual office
- Real ownership and decision-making autonomy
- Commercial impact through retention, expansion and growth
- Small, collaborative team with low bureaucracy
- Opportunity to influence the evolution of Customer Success