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US Account Manager – SaaS, Higher Ed
Gecko | AI-Powered Student Engagement Platform. Own a portfolio of university and college partners across the US .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing a portfolio of university and college partners, focusing on retention, renewals, and expansion within a B2B SaaS environment. Proven ability to build relationships, lead negotiations, and deliver commercial outcomes while maintaining an organized pipeline and proactive engagement.
Highest-signal resume keywords
B2B SaaS Account ManagementRetention and Renewal StrategiesStakeholder Relationship BuildingSalesforce ProficiencyHigher Education Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Strategy DevelopmentPipeline ManagementNegotiation SkillsCommercial Outcomes AnalysisDemos and Presentations
Soft Skills
Organizational SkillsProactive CommunicationRelationship Management
Tools & Technologies
Salesforce
Industry Keywords
Higher EducationEdTechB2B SaaSAccount ReviewsCommercial Focus
About the role
Key responsibilities & impact- Own a portfolio of university and college partners across the US
- Understand partner goals, priorities, challenges, usage and future plans
- Build trusted, multi-threaded relationships from day-to-day users to senior sponsors
- Develop success plans and account strategies tied to meaningful outcomes
- Monitor partner health, risk and opportunity
- Lead renewals from early planning through agreement
- Identify and lead expansion opportunities through discovery, negotiation and close
- Carry renewal and expansion targets and maintain an accurate pipeline
- Run account reviews connecting partner outcomes to future opportunities
- Keep Salesforce current and accurate
- Visit partners regularly on campus across the US
- Represent Gecko at Higher Education conferences, exhibitions and partner events
- Balance in-person and remote engagement
- Coordinate Support, Product, Commercial and Enablement teams
- Deliver demos, account reviews, presentations and commercial conversations
- Follow through on partner commitments
- Occasionally travel internationally, including to the UK
Requirements
What you’ll need- Experience owning a portfolio of accounts in a B2B SaaS business
- Direct responsibility for retention, renewals and expansion
- Experience managing complex or strategic accounts with multiple stakeholders and longer decision cycles
- Ability to build genuine relationships while maintaining commercial focus
- Demonstrable commercial outcomes personally influenced through renewals, expansion, upsell or growth within existing accounts
- Confidence discussing pricing, value, revenue and next steps
- Ability to uncover and properly progress opportunities
- Ability to lead meetings, demos, executive reviews and negotiations
- Organised, proactive and comfortable managing a portfolio, pipeline and regular travel
- Higher Education or EdTech experience useful but not essential
- Must be US-based
- Must already have a valid right to work in the US
Benefits
Comp & perks- 33 days’ holiday
- Flexible working
- Opportunity to work from another location through the Workation policy
- Brilliant home office set-up
- MacBook Pro
- Headphones of your choice
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k)
- Perks via Perkbox
- Remote-first working
- Connected virtual culture
- Commercial impact through direct influence on retention, expansion and growth