Customer Success Manager

geekoffice

. Own customer relationships, product adoption, retention, renewals, and growth across an assigned book of business .

Posted 10/27/2026full-timeGlendale • Arizona • United StatesJuniorMid-Level💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, focusing on product adoption, retention, and growth within a SaaS environment. Proficient in conducting business reviews, utilizing CRM tools, and leveraging AI for enhanced customer engagement and outcomes.

Highest-signal resume keywords

Customer Success ManagementRenewals And UpsellsBusiness AcumenCRM ProficiencyFleet Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementRenewal ManagementUpselling TechniquesBusiness Review FacilitationAccount ManagementData AnalysisSMART Goals SettingObjection HandlingAI Tool UtilizationCommunication Drafting

Soft Skills

Relationship ManagementAdaptabilitySelf-DirectionTeam OrientationEffective Communication

Tools & Technologies

CRM SoftwareAI ToolsCommunication ToolsVideo Conferencing PlatformsData Analysis Tools

Industry Keywords

SaaSFleet Management SoftwareFleet MaintenanceTransportationAutomotive

About the role

Key responsibilities & impact

Own customer relationships, product adoption, retention, renewals, and growth across an assigned book of business
Report to the Director of Fleet Success and work alongside the Fleet Success team
Help customers set SMART goals, realize value from RTA software, and stay engaged
Complete quarterly business reviews with 100% of top-tier accounts and at least one structured touchpoint each quarter with every other account
Identify and pitch at least one upsell or expansion opportunity per quarter across the portfolio
Partner with Support, Product, Sales, Training, and Onboarding to remove barriers and improve customer outcomes
Build relationships at multiple levels and guide customers toward SMART goals
Track usage, engagement, support trends, and renewal signals; intervene before concerns become churn
Lead business reviews and structured customer touchpoints; document outcomes and next steps
Discuss pricing and objections and collaborate with internal partners to close opportunities
Manage assigned accounts, renewal schedules, commercial conversations, and growth opportunities
Maintain accurate CRM records, contracts, activities, next steps, and renewal information
Use AI tools weekly for meeting preparation, account-history summaries, communication drafts, and pattern analysis with human review and data safeguards
Target at least 90% annual gross client retention across the assigned book

Requirements

What you’ll need

At least two years in a Customer Success Manager role at a SaaS company
Direct experience with renewals, price increases, and upsells or expansions
Demonstrated ownership of a book of business and accountability for customer outcomes and retention
Strong business acumen, discovery skills, relationship management, objection handling, and follow-through
Ability to conduct customer business reviews and use CRM and account-health information effectively
Comfort using AI tools weekly to prepare calls, draft communications, and analyze account information
Excellent verbal and written communication
Confidence with phone and video meetings
Self-directed, team-oriented, adaptable, and willing to travel domestically 10–15%
Knowledge of fleet operations, fleet maintenance, automotive, transportation, or fleet management software is advantageous
No bachelor’s degree required; relevant experience and breadth of knowledge matter more
Must be able to work onsite at RTA's Glendale headquarters Monday, Wednesday, and Friday if located in the Phoenix metro area
Must be able to travel domestically approximately 10–15% of the time
Remote employees must be available for periodic travel to RTA headquarters
RTA cannot accept student visas or provide immigration sponsorship at this time
Employment may be contingent upon background checks and other lawful pre-employment screenings
Ability to sit or stand for extended periods and work at a computer for prolonged periods
Ability to communicate effectively through video, phone, messaging, and other collaboration tools

Benefits

Comp & perks

$11,000 annual target bonus
401(k) with 6% Safe Harbor match, 100% vested day one
Flexible PTO built on trust and manager-approved time off
Cigna PPO and HSA medical options with company contributions ($780–$1,950 annually)
Garner Health HRA with up to $1,000 individual / $2,000 family reimbursement opportunity
Wellness rewards up to $350 annually
Virtual care and mental health resources
Company-sponsored dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options
Additional employee perks, wellness initiatives, and discount programs
Hybrid schedule for Phoenix metro employees; fully remote option outside Phoenix metro
Periodic company meetings and events at headquarters for remote employees