Customer Service Representative

Geeks on Site

. Answer a high volume of inbound calls from customers in a professional and friendly manner .

Posted 11/3/2026full-timeRemote • Nicaragua, Honduras, GuatemalaMid-LevelSenior💰 $400 - $600 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal communication skills with B2 English proficiency, effective problem-solving abilities, and experience in customer relationship management. Proficient in multitasking and navigating multiple systems while maintaining high service quality.

Highest-signal resume keywords

Excellent Verbal CommunicationCustomer Representative ExperienceComputer LiteracyCRM Systems ExperienceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall HandlingComplaint ResolutionActive ListeningMultitaskingCall LoggingTechnical Issue EscalationFollowing ProceduresProduct KnowledgeService Information

Soft Skills

ProfessionalismFriendly DemeanorAdaptabilityEnergyRelationship Management

Tools & Technologies

CRM SystemsWindows 10/11USB HeadsetEthernet ConnectionInternet Stability

Certifications & Qualifications

High School DiplomaPolice RecordID Verification

Industry Keywords

Inbound CallsCustomer NeedsService QualityTechnical SupportCall Scripts

About the role

Key responsibilities & impact

Answer a high volume of inbound calls from customers in a professional and friendly manner
Listen actively, identify customer needs, and provide accurate information or solutions
Follow call scripts and company guidelines to ensure consistent service quality
Escalate complex technical issues to the appropriate team when necessary
Maintain accurate and organized call logs in the system
Multitask efficiently while navigating multiple systems and tools
Handle high volumes of customer calls
Provide product and service information
Follow instructions and procedures
Resolve complaints
Maintain customer relationships through active listening and problem-solving skills

Requirements

What you’ll need

Excellent verbal communication - B2 english proficiency is required
High school diploma or equivalent
Customer Representative experience preferred but not required
Computer literacy and experience with CRM systems
Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST
Provide a Police Record from your country of residence
A copy of the ID
A laptop or desktop computer (Windows 10/11; MAC are not compatible with our system)
Minimum 8 GB RAM (16 GB recommended for optimal performance)
Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5)
SSD 250 GB minimum
USB headset with noise-canceling microphone
Energy and Internet stability (at least 50Mbps internet speed)
Able to connect to ethernet
Minimum 25 Mbps download / 10 Mbps upload
Wired (Ethernet) connection strongly preferred over Wi-Fi

Benefits

Comp & perks

Paid training program
15 days PTO per annum
Work remotely from anywhere in LATAM
Opportunity to grow with a U.S.-based company leading in tech services
Fast-paced, dynamic environment where your impact is recognized