Subscription Retention Specialist

Geeks on Site

. Build customer loyalty by identifying customer needs and providing effective solutions .

Posted 10/30/2026contractRemote • Nicaragua, Trinidad & Tobago, Philippines, HondurasJunior💰 $800 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced English proficiency and strong communication skills to effectively handle customer retention and collections. Proven ability to build rapport, resolve concerns, and meet performance goals in a fast-paced environment.

Highest-signal resume keywords

Customer Retention ExperienceStrong Communication SkillsNegotiation SkillsOrganizational SkillsExperience in B2B or B2C

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account MaintenancePayment UpdatesCollectionsObjection HandlingCustomer Experience Metrics

Soft Skills

Self MotivatedDependableOrganizedAbility to Build RapportTime Management Skills

Tools & Technologies

CRM PlatformWindows 10/11USB HeadsetNoise Cancelling Microphone

Industry Keywords

Subscription ServicesTechnology Related IndustriesCall Center Environment

About the role

Key responsibilities & impact

Build customer loyalty by identifying customer needs and providing effective solutions
Handle account maintenance, payment updates, collections, and cancellation requests
Conduct follow up communications to keep customer accounts active and in good standing
Accurately document customer interactions using the CRM platform
Meet individual and team performance goals, including customer experience and retention metrics
Collaborate with teammates to continuously improve the customer experience

Requirements

What you’ll need

Advanced English proficiency (B2+)
At least one year of experience in customer retention, collections, sales, or a call center environment
Strong communication, negotiation, and objection handling skills
Ability to build rapport and resolve customer concerns
Self motivated, dependable, and organized, comfortable working with multiple applications simultaneously
Strong organizational and time management skills
Experience in B2B, B2C, subscription services, or technology related industries is a plus
Personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor
Reliable high speed wired internet connection
Quiet and distraction free workspace
USB headset with a noise cancelling microphone

Benefits

Comp & perks

Monthly compensation starting at $800, depending on candidate experience, paid through Deel
Uncapped commission opportunities
Performance based bonus
Independent Contractor position
Fully remote
Monday through Saturday, 8 hour shifts scheduled between 7:00AM and 7:00PM Eastern Time
Sundays off
15 days of paid time off