IT Business Partner – Business Systems, Operations

Geely Auto UK

. Support the deployment and daily operations of the Global Dealer Management System (GDMS) for the Irish market.

Posted 11/5/2026full-timeDublin • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting and administering Dealer Management Systems and CRM platforms, ensuring high data quality and user adoption. Capable of delivering effective training and technical support while coordinating between local teams and central IT resources.

Highest-signal resume keywords

Dealer Management Systems (DMS)Enterprise CRM (Salesforce, Microsoft Dynamics)User Training and Documentation1st-Line IT Helpdesk SupportAutomotive Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application AdministrationOrder ProcessingWarranty Claims ProcessingSpare Parts Procurement WorkflowsData Quality Management

Soft Skills

Strong Communication SkillsOrganizational Skills

Tools & Technologies

Microsoft 365Windows OSEntra IDTechnical Support Logging

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information TechnologyBachelor’s Degree in Business Information Systems

Industry Keywords

Automotive IndustryDealership NetworksB2B Sales Systems

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Support the deployment and daily operations of the Global Dealer Management System (GDMS) for the Irish market.
Assist local teams and dealers with whole vehicle ordering, warranty claims processing, technical support logging, and spare parts procurement workflows.
Administer and maintain the local CRM system, including customer leads, dealer sales funnels, and marketing automation.
Ensure high data quality and system adoption with local business teams.
Deliver hands-on system training, onboarding, and documentation for local employees and Irish dealer network users.
Coordinate User Acceptance Testing (UAT) for local system updates.
Act as the bridge between local business users, the UK IT team, and central system developers.
Provide 1st-line IT Helpdesk support for Geely Ireland staff.
Resolve daily hardware, software, and access issues involving Windows/Mac, Microsoft 365, and Teams.
Handle local IT onboarding/offboarding, laptop provisioning, printers, meeting rooms, and local connectivity.
Infrastructure, cloud, and core networks are managed centrally by the UK IT Shared Services team.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).
3–5 years of experience in business systems support, application administration, or IT operations.
Experience within the automotive industry, dealership networks, or B2B sales systems is a distinct advantage.
Hands-on experience with Dealer Management Systems (DMS), Enterprise CRM (e.g., Salesforce, Microsoft Dynamics), or ERP/order-management modules.
Experience with order processing, warranty claims, or spare parts procurement workflows.
Proven capability in delivering user training, writing simple user guides, and driving system adoption.
Solid 1st-line hardware and workplace support skills.
Microsoft 365, Entra ID, and Windows OS knowledge.
Strong communication and organizational skills.
Ability to take operational direction from UK IT leadership while supporting local Irish commercial goals.

Benefits

Comp & perks

Opportunity to play a key role in the launch and development of a new automotive brand in Ireland.
Collaborative and entrepreneurial working environment.
Exposure to regional and international projects and teams.
Career development opportunities within a rapidly growing international automotive business.
Competitive salary and benefits package.