Regional Aftersales Manager

Geely Auto UK

. Support Dealers to achieve and maintain the required Dealer Standards laid out by Network Development .

Posted 10/25/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in automotive service operations with a focus on aftersales management, customer satisfaction, and dealer performance improvement. Proficient in utilizing digital tools for operational efficiency and skilled in data analysis to drive strategic decisions.

Highest-signal resume keywords

Automotive Service OperationsAftersales Service ManagementCustomer Satisfaction ImprovementData AnalysisDigital Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dealer Standards CompliancePerformance AnalysisTraining and CoachingService Quality AuditsImprovement Action Plans

Soft Skills

Excellent CommunicationInterpersonal AbilitiesResilience Under PressureCustomer-Focused MindsetCollaborative Approach

Tools & Technologies

Digital Platforms for Service Operations

Industry Keywords

Automotive IndustryOEMCustomer Engagement ProgramsService OperationsDealer Group

About the role

Key responsibilities & impact

Support Dealers to achieve and maintain the required Dealer Standards laid out by Network Development
Ensure Dealer Staff are fully trained
Provide ongoing training and support to improve Dealer Performance
Drive initiatives to boost Customer Satisfaction through service improvements and customer engagement programs
Support marketing campaigns and communication strategies within the region
Review Dealer activities and create improvement plans where needed
Ensure compliance with Dealer Standards and best practices
Conduct audits and provide constructive feedback to maintain high service quality
Assist in efficiently resolving Customer complaints and issues
Provide coaching to individual Dealers and manage improvement action plans
Collaborate with the Customer Experience Manager to implement solutions and improve customer satisfaction
Analyse Dealer performance and revenue to identify areas for growth
Work with the Service Operations team to implement corrective actions and ensure sustainable regional business growth

Requirements

What you’ll need

At least 5 years experience in automotive service operation, either within a dealer group or OEM
A proven track record of success in aftersales service management, particularly within a regional setting
Excellent communication and interpersonal abilities
Proficiency in utilising digital tools and platforms for service operations
Strong analytical skills with the ability to interpret data and make informed decisions
A strong commitment to improving customer satisfaction and driving the success of the aftersales business
Resilient under pressure, with a results-driven mindset and a passion for achieving challenging goals
Dedicated to ensuring smooth aftersales operations and contributing to brand growth within the assigned region
A customer-focused mindset and a proactive approach to resolving issues
Collaborative, with the ability to work effectively with a variety of stakeholders
Adaptable and open to embracing change and innovation in a dynamic environment

Benefits

Comp & perks

25 days annual leave + bank holidays
Company pension scheme
Geely ECOS scheme
Car allowance
x6 Life assurance
Enhanced Maternity and Paternity Pay
Medicash
Bike2work scheme