Regional Service Manager

Geely Auto UK

. Support Dealers to achieve and maintain the required Dealer Standards laid out by Network Development.

Posted 10/23/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in automotive service operations and aftersales service management, with a strong focus on customer satisfaction and dealer performance improvement. Proficient in utilizing digital tools for service operations and skilled in data analysis to drive informed decision-making.

Highest-signal resume keywords

Automotive Service Operation ExperienceAftersales Service ManagementCustomer Satisfaction ImprovementData Analysis SkillsDigital Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Operations ManagementPerformance AnalysisImprovement Action PlansCompliance AuditsTraining and Coaching

Soft Skills

Excellent CommunicationInterpersonal AbilitiesResults-Driven MindsetCollaborative ApproachAdaptability

Tools & Technologies

Digital PlatformsCustomer Engagement Programs

Industry Keywords

Dealer StandardsCustomer ExperienceService QualityMarketing CampaignsRegional Business Growth

About the role

Key responsibilities & impact

Support Dealers to achieve and maintain the required Dealer Standards laid out by Network Development.
Ensure Dealer Staff are fully trained.
Provide ongoing training and support to improve Dealer Performance.
Drive initiatives to boost Customer Satisfaction through service improvements and customer engagement programs.
Support marketing campaigns and communication strategies within the region.
Review Dealer activities and create improvement plans where needed.
Ensure compliance with Dealer Standards and best practices.
Conduct audits and provide constructive feedback to maintain high service quality.
Assist in efficiently resolving Customer complaints and issues.
Provide coaching to individual Dealers and create and manage improvement action plans.
Collaborate with the Customer Experience Manager to implement solutions and improve customer satisfaction.
Analyse Dealer performance and revenue to identify areas for growth.
Work with the Service Operations team to implement corrective actions and ensure sustainable regional business growth.
Report to the Head of Regional Aftersales Service.

Requirements

What you’ll need

At least 5 years experience in automotive service operation, either within a dealer group or OEM.
A proven track record of success in aftersales service management, particularly within a regional setting.
Excellent communication and interpersonal abilities.
Proficiency in utilising digital tools and platforms for service operations.
Strong analytical skills with the ability to interpret data and make informed decisions.
A strong commitment to improving customer satisfaction and driving the success of the aftersales business.
Resilient under pressure, with a results-driven mindset and a passion for achieving challenging goals.
Dedicated to ensuring smooth aftersales operations and contributing to brand growth within the assigned region.
A customer-focused mindset and a proactive approach to resolving issues.
Collaborative, with the ability to work effectively with a variety of stakeholders.
Adaptable and open to embracing change and innovation in a dynamic environment.

Benefits

Comp & perks

25 days annual leave + bank holidays
Company pension scheme
Geely ECOS scheme
Car allowance
x6 Life assurance
Enhanced Maternity and Paternity Pay
Medicash
Bike2work scheme