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Senior Product Support Specialist
GEHA Health. Coordinate and track timelines, deliverables, and dependencies for multiple product initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project coordination, data synthesis, and quality assurance within product initiatives, particularly in healthcare settings. Proficient in advanced Microsoft Office tools and effective communication with cross-functional teams to enhance workflow efficiency.
Highest-signal resume keywords
Project CoordinationQuality AssuranceAdvanced Microsoft Office ProficiencyHealthcare Administration ExperiencePresentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project SupportData SynthesisQuality Assurance ReviewsReport WritingProcess Documentation
Soft Skills
Critical ThinkingProblem-SolvingCommunication SkillsProfessionalismDiscretion
Tools & Technologies
Microsoft WindowsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointSmartsheetAsana
Industry Keywords
HealthcareHealth InsuranceProduct DevelopmentConfidentialityPHI/HIPAA Compliance
About the role
Key responsibilities & impact- Coordinate and track timelines, deliverables, and dependencies for multiple product initiatives
- Assist with coordination and testing of new and existing projects to ensure accurate implementation
- Partner with Actuary, Marketing, Customer Experience, Networks, vendors, and other internal teams to collect and organize data
- Prepare and maintain product documentation, process materials, and the team’s SharePoint resource site
- Conduct quality assurance reviews for product materials, OPM filings, and member-facing communications
- Develop PowerPoint presentations and written materials for leadership and board-level meetings
- Synthesize data and insights into concise summaries and recommendations
- Provide confidential support to Product leadership, including meeting preparation, coordination, and follow-up
- Communicate with cross-functional partners to ensure alignment and progress
- Identify opportunities to streamline processes and improve workflow efficiency
Requirements
What you’ll need- Bachelor’s degree in business administration, computer science, engineering, or closely related field
- 5+ years of experience in project or product support or a related field, preferably in healthcare
- Direct experience performing work of a highly responsible and confidential nature; or any combination of education and experience providing the types and levels of knowledge, skills, and abilities required by the job
- Expert-level proficiency in Microsoft Windows and advanced features of Microsoft Word, Excel, and PowerPoint
- Advanced presentation skills for executives or board members
- Ability to write reports, business correspondence, and procedure manuals
- Ability to manage multiple priorities and projects simultaneously
- Strong critical thinking and problem-solving skills
- Excellent communication skills with technical teams and business stakeholders
- Professionalism, discretion, and ability to maintain confidentiality
- Preferred: experience within health insurance, healthcare administration, or product development environments
- Preferred: familiarity with project management or workflow tools such as Smartsheet or Asana
- Ability to provide a non-cellular high-speed internet service such as fiber, DSL, or cable modem for a home office
- Minimum internet speed of 30 Mbps download x 5 Mbps upload
- Latency response time lower than 80 ms
- Hotspots, satellite, and wireless internet service are not allowed
- Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Competitive pay/salary ranges
- Incentive plan
- Health/Vision/Dental benefits effective day one
- 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
- Robust employee well-being program
- Paid Time Off
- Personal Community Enrichment Time
- Company-provided Basic Life and AD&D
- Company-provided Short-Term & Long-Term Disability
- Tuition Assistance Program
- Remote and work-from-home options