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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in vehicle damage assessment, repair cost estimation, and customer service excellence. Proficient in managing customer interactions and resolving concerns while maintaining strong partnerships with body shops and rental companies.
Highest-signal resume keywords
Vehicle Damage InspectionRepair Cost EstimationCustomer Service SkillsActive Adjusters LicenseHigh-Volume Call Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vehicle Damage AssessmentRepair Cost EstimationNegotiation SkillsInsurance Contract ReviewRental Car Management
Soft Skills
Interpersonal SkillsProblem-Solving SkillsEmpathyAdaptabilityDetail-Oriented
Certifications & Qualifications
High School Diploma or GEDValid Driver’s License
Industry Keywords
Customer-Facing ExperienceKPI ManagementMultitaskingField TrainingInsurance Industry
About the role
Key responsibilities & impact- Inspect and assess vehicle damage
- Estimate vehicle repair costs
- Negotiate equitable settlements
- Partner with body shops, rental companies, and parts providers
- Consult with involved parties and review insurance contracts
- Inspect vehicles and write estimates
- Manage rental cars
- Resolve customer concerns
- Drive customer satisfaction through meaningful interactions
- Complete required hands-on and field training
Requirements
What you’ll need- High School Diploma or GED required
- Valid driver’s license meeting company underwriting guidelines required
- Available to work evenings, weekends, and holidays
- Strong customer service, interpersonal, problem-solving, and empathy skills
- Adaptable, detail-oriented, and able to prioritize and multitask across platforms
- Customer-facing experience preferred
- Experience in high-volume call centers with KPIs and measurable goals preferred
- Active Adjusters license preferred
- College degree preferred
- Must not require employment authorization sponsorship from GEICO
Benefits
Comp & perks- Health and wellness benefits starting Day 1, including medical, dental, vision, and flexible spending accounts
- Paid time off accrued immediately
- 13 paid holidays annually, including 8 fixed and 5 floating holidays
- 401(k) with up to 6% match, vested immediately
- GEICO Strive upfront tuition assistance program, up to $5,250 annually
- Licensing and continuing education at no cost
- Hundreds of eLearning courses
- Paid trainee program
- GEICO fleet vehicle assigned
- Mentorship and personalized development programs
- Certification assistance
- Competitive pay and flexibility
