GEICO

Full-stack Engineer

• Identify and evaluate opportunities for automating business processes using AI, intelligent workflows, and agent-based systems
• Architect, build, and deploy applied AI solutions across enterprise workflows including automation, document intelligence, decision support, and intelligent assistants
• Design and implement AI agents and agentic workflows orchestrating tools, APIs, reasoning steps, and business logic
• Build scalable, resilient, performant, and highly available systems and services
• Use knowledge graphs to enhance reasoning, entity relationships, context retrieval, and multi-step workflows
• Collaborate with product, engineering, operations, and analytics partners to translate business needs into technical designs
• Mentor engineers and scientists through coaching, pairing, reviews, and architectural guidance
• Explore and apply new models, frameworks, and reasoning techniques
• Provide technical guidance on architecture, experimentation, and deployment across multiple teams
• Run experimentation and evaluation involving hypothesis definition, measurement, validation, and iterative improvement in production
• Establish engineering best practices for reliability, interpretability, safety, governance, and monitoring of production AI systems

Staff Engineer – Applied AI

General Counsel

• Manage and drive strategy for high-profile litigation matters, including bad faith and other complex litigation
• Collaborate with and manage outside counsel
• Advise internal stakeholders on litigation strategy, risk management, trial preparation, extra-contractual, and bad faith matters
• Coordinate and actively participate in internal discovery activities in partnership with Operations, Tech, and legal management
• Manage legal risks and resolve disputes
• Facilitate escalation of complex matters to internal stakeholders and referral to outside counsel while maintaining control over case management and expenses
• Conduct research as needed to provide relevant advice
• Proactively monitor legislation, regulations, and emerging trends in insurance, claims, and litigation procedure
• Counsel and advise GEICO leadership on pending litigation and litigation trends
• Counsel the claims department on bad faith, extra-contractual liability, complex litigation, trial preparation, and insurance coverage matters
• Partner closely with Claims Operations and other business teams

Claim Litigation Counsel

• Design, build, and manage scalable, resilient Identity Governance solutions
• Drive adoption of RBAC, ABAC, and SOD controls across the enterprise
• Implement Just-in-Time provisioning
• Collaborate cross-functionally throughout the project lifecycle
• Lead design sessions and technology reviews
• Build backend APIs and services exposing identity capabilities to web, mobile, and partner applications
• Share best practices and improve processes across teams
• Develop and maintain system design, processes, and program documentation for Identity and Access Management
• Support an innovative, diverse, and inclusive team environment
• Apply emerging identity trends and technologies to enhance data protection strategies
• Provide technical guidance and mentorship
• Partner with security, compliance, and application teams on integrations and organizational objectives
• Build resilient, scalable architecture while driving innovation and cost efficiency

Staff Software Engineer – Identity Lifecycle Engineering

Analytics Engineer

• Develop, test, deploy, and maintain data structures, enterprise reports, dashboards, data visualizations, analytical systems, and recurring performance reporting
• Analyze contact center, IVR, digital, customer, and operational data to identify trends, root causes, performance gaps, and opportunities for automation or process improvement
• Build and maintain reporting using Power BI, SQL, Amazon QuickSight, Amazon CloudWatch, and other approved analytics tools
• Monitor key operational metrics and proactively identify emerging issues, including changes in call volume, containment, transfer behavior, speed of answer, abandonment, handle time, call drivers, and customer experience indicators
• Partner with operations, workforce management, IVR, automation, product, technology, data architecture, and data governance teams to understand business problems, define requirements, and design practical data solutions
• Research and query structured and unstructured data sources to understand how systems work, validate data quality, and expand available reporting and insight capabilities
• Create clear documentation for code, reporting logic, metric definitions, source systems, data structures, and operational assumptions
• Serve as a data steward for assigned subject areas, helping ensure data is accurate, available, properly classified, and governed appropriately
• Communicate findings clearly to technical and non-technical audiences, translating complex data into practical business recommendations

Contact Center Data Analytics Engineer, I

• Shape multi-channel communications infrastructure connecting claims adjusters with customers through letters, email, SMS, push notifications, and fax
• Partner with engineering teams, product leaders, UX, and business stakeholders to design, build, and scale communication platforms
• Automate communication workflows and generate compliant correspondence at volume
• Provide technical architecture and leadership across orchestration, channel delivery, and document platform projects
• Architect, build, and deploy scalable, resilient, performant, secure, and highly available cloud systems
• Lead event-driven and orchestration-heavy workflows, rule evaluation, asynchronous processing, and Claims service integrations
• Build RESTful APIs and microservices
• Develop and maintain internal web applications for engineering and business tooling
• Establish best practices for reliability, testing, deployment, rollback, monitoring, and operational readiness
• Integrate metrics, distributed tracing, structured logging, and alerting
• Lead post-incident reviews and systemic improvements
• Collaborate with product, engineering, operations, and business partners to translate needs into technical designs and measurable outcomes
• Use AI coding assistants daily for design, implementation, testing, and refactoring
• Champion AI-assisted software development, establish prompts and workflows, coach engineers, and set quality, security, and accountability standards
• Mentor engineers through coaching, pairing, reviews, and architectural guidance
• Guide architecture, experimentation, and delivery across multiple teams
• Drive innovation in modern Java, cloud-native patterns, and AI-assisted development while prioritizing production excellence

Staff Engineer

General

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Write estimates and manage rental cars
• Resolve customer concerns
• Drive customer satisfaction through meaningful interactions
• Complete required hands-on training at GEICO’s Ashburn, VA facility and field training center

Auto Damage Trainee, Field

Adjuster

• Promptly and accurately settle auto damage claims
• Deliver excellent customer service
• Handle complex claims using technical and industry knowledge
• Work in the Atlanta, GA territory
• Perform remote, field, or in-office work as required

Auto Damage Adjuster – Field

• Inspect damage
• Estimate repair costs
• Negotiate settlements
• Issue payments
• Provide excellent customer service
• Service boat, motorcycle, RV, and other specialty claims
• Work in repair shops, salvage yards, customers’ homes, or a virtual estimating environment
• May work remotely or in-office depending on primary work location

Multi-Line Adjuster

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties
• Review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns and ensure a positive experience
• Drive customer satisfaction through meaningful interactions
• Work in the South Dallas, Waxahachie, Midlothian, Mansfield, and South Fort Worth territory
• Complete 3 weeks of required hands-on training at GEICO’s Ashburn, VA facility and 2 weeks at a field training center in NY, TX, or CA

Auto Damage Trainee – Field

• Scope, design, and build scalable, resilient distributed systems
• Engage in cross-functional collaboration throughout the entire software lifecycle
• Participate in design sessions and code reviews with peers
• Elevate engineering quality across the organization
• Utilize programming languages including Python, C#, Java, and TypeScript
• Work with SQL and NoSQL databases
• Use container orchestration services including Docker and Kubernetes
• Use Azure tools and services
• Share best practices and improve processes within and across teams
• Build product definition and leverage technical skills to drive toward appropriate solutions
• Perform analysis and estimation

Senior Software Engineer, Full Stack Java/React

• Design, develop, and operate automation, self-service tools, dashboards, and data pipelines for incident management, on-call, paging, and troubleshooting processes
• Build shared services, APIs, data contracts, automation, and integrations to standardize incident response and reduce operational risk
• Set and uphold engineering standards across design, implementation, deployment, testing, observability, security, operational support, and production readiness
• Champion safe deployment, CI/CD, infrastructure as code, automated testing, rollback patterns, and operational controls
• Evaluate, select, and implement modern technologies and tools to improve platform capability, compliance, visibility, reliability, and engineering effectiveness
• Act as a technical leader and escalation point during high-severity incidents
• Guide troubleshooting strategy, cross-team coordination, impact analysis, and risk-based decision-making
• Lead or heavily influence post-incident reviews, root cause analysis, corrective action planning, and systemic reliability improvements
• Develop and maintain incident response strategies, operational runbooks, readiness criteria, triage models, and resilience practices
• Lead complex design and architecture reviews across multiple teams, services, dependencies, and operational domains
• Partner with SRE, platform, product, infrastructure, security, and business stakeholders
• Translate technical concepts, risks, and tradeoffs for executives, technical leaders, and non-technical stakeholders
• Mentor senior engineers, staff engineers, and teams through technical leadership, code/design reviews, documentation, and operational coaching
• Participate in a 24x7 on-call rotation supporting incident response and production support

Senior Staff Engineer

• Design, develop, and operate automation, self-service tools, dashboards, and data pipelines that automate and scale COE workflows
• Reduce manual tracking and follow-ups
• Run and moderate weekly GEICO-wide COE presentation sessions for qualified high-severity incidents
• Lead and improve the COE process across the engineering organization
• Provide technical leadership in system design, architecture, hands-on engineering, COE improvements, automation, and incident tooling
• Coach application engineering teams on identifying true root causes and producing clear, complete, high-quality COEs
• Lead root cause analysis across distributed systems using logs, metrics, traces, and observability data
• Identify gaps such as missing alerts, weak monitoring, incomplete runbooks, poor testing, and bypassed deployment controls
• Analyze incidents for repeat patterns and connect lessons across COEs
• Share insights that improve prevention and reliability
• Partner with application engineering, platform, SRE, and operations stakeholders to drive accountability and continuous improvement
• Improve technology strategies and roadmaps
• Participate in high-severity incident leadership and management
• Participate in a 24x7 on-call rotation supporting incident response and production support for mission-critical platforms

Senior Staff Engineer – SRE, Incident Prevention, Post Incident Correction of Errors

Product Manager

• Evolve the product vision and roadmap for GEICO’s IAM platform, including authentication, authorization, federation, privileged access, and identity lifecycle
• Translate complex business and security requirements into clear product strategies and actionable features
• Partner with cybersecurity, engineering, legal, compliance, and business stakeholders to deliver scalable and secure IAM capabilities
• Prioritize features and enhancements based on risk, impact, and effort using data and stakeholder input
• Monitor industry trends, regulatory changes, and threat landscapes
• Lead cross-functional teams through the full product lifecycle from discovery and design to delivery and measurement
• Influence and align executive stakeholders on product direction and outcomes
• Mentor and coach junior product managers within the IAM domain
• Ensure IAM solutions meet regulatory and compliance requirements, including GDPR and CCPA
• Define KPIs, monitor performance, and optimize IAM services for usability, risk reduction, and operational efficiency

Senior Product Manager – Identity

QA Engineer

• Design, develop, and maintain scalable automation frameworks for UI, API, and integration testing
• Develop and execute functional, regression, end-to-end, and performance test cases
• Implement and enhance automated test scripts using industry-standard tools and frameworks
• Conduct performance testing using K6 and LoadRunner to identify bottlenecks
• Collaborate with developers, product managers, and DevOps teams to integrate testing into the CI/CD pipeline
• Ensure test coverage, traceability, and maintain test documentation
• Identify, track, and report defects, providing detailed analysis and recommendations
• Optimize and improve existing QA processes to enhance efficiency and effectiveness
• Ensure quality and reliability of billing platform applications

Senior Quality Assurance Engineer – Billing Platform

• Design, develop, and operate automation, self-service tools, dashboards, and data pipelines for incident management, on-call, paging, and troubleshooting
• Build shared services, APIs, data contracts, automation, and integrations to standardize incident response and reduce operational risk
• Apply engineering standards across design, implementation, deployment, testing, observability, security, operational support, and production readiness
• Implement safe deployment, CI/CD, infrastructure as code, automated testing, rollback patterns, and operational controls
• Evaluate and implement technologies and tools that improve platform capability, compliance, visibility, reliability, and engineering effectiveness
• Act as a technical leader during high-severity incidents
• Contribute to troubleshooting strategy, cross-team coordination, impact analysis, and risk-based decision making
• Participate in post-incident reviews, root cause analysis, corrective action planning, and systemic reliability improvements
• Develop and maintain operational runbooks, readiness criteria, triage models, and resilience practices
• Contribute to design and architecture reviews across teams, services, dependencies, and operational domains
• Partner with SRE, platform, product, infrastructure, security, and business stakeholders
• Translate technical concepts, risks, and tradeoffs for technical and non-technical stakeholders
• Mentor engineers through technical leadership, code and design reviews, documentation, and operational coaching
• Participate in a 24x7 on-call rotation supporting incident response and production support for mission-critical platforms and processes