Auto Damage Trainee – Field

GEICO

. Provide reassurance and solutions to customers after accidents .

Posted 10/22/2026full-timePhiladelphia • Pennsylvania • United StatesEntry Level💰 $31 - $47 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and problem-solving skills while managing vehicle inspections, repair estimates, and customer interactions. Capable of negotiating settlements and ensuring customer satisfaction in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceVehicle Damage InspectionRepair Cost EstimationActive Adjusters LicenseHigh School Diploma or GED

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle InspectionRepair Cost EstimationNegotiationCustomer InteractionKPI Management

Soft Skills

Problem-SolvingEmpathyAdaptabilityDetail-OrientedMultitasking

Certifications & Qualifications

Active Adjusters License

Industry Keywords

Insurance ContractsCustomer SatisfactionHigh-Volume Call CentersRental Car ManagementParts Providers

About the role

Key responsibilities & impact

Provide reassurance and solutions to customers after accidents
Inspect and assess vehicle damage
Estimate vehicle repair costs
Negotiate equitable settlements
Partner with body shops, rental companies, and parts providers
Consult with involved parties and review insurance contracts
Inspect vehicles and write estimates
Manage rental cars
Resolve customer concerns and ensure a positive experience
Drive customer satisfaction through meaningful interactions
Complete 3 weeks of required hands-on training at GEICO’s Ashburn, VA facility
Complete 2 weeks of field training at a field training center in NY, TX, or CA

Requirements

What you’ll need

Customer-facing experience preferred
Experience in high-volume call centers with KPIs and measurable goals preferred
Active Adjusters license preferred; training and exam fees provided
High School Diploma or GED required
College degree preferred
Valid driver’s license meeting company underwriting guidelines required
Strong customer service, interpersonal, problem-solving, and empathy skills
Adaptable, detail-oriented, and able to prioritize and multitask across platforms
Available to work evenings, weekends, and holidays
GEICO will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts and more
Paid Time Off accrued immediately
13 paid holidays annually (8 fixed, 5 floating)
401(k) with up to 6% match, vested immediately
GEICO Strive upfront tuition assistance program up to $5,250 annually
Licensing and continuing education at no cost
Hundreds of eLearning courses
Paid trainee program
Mentors to help you learn and grow
GEICO fleet vehicle assigned
$1,500 sign-on bonus for licensed candidates
Competitive pay and flexibility to support well-being and future
Personalized development programs, mentorship, and certification assistance