Auto Damage Trainee – Field

GEICO

. Inspect and assess vehicle damage .

Posted 10/22/2026full-timeRedwood City • California • United StatesEntry Level💰 $32 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vehicle damage assessment, repair cost estimation, and customer service excellence. Proficient in managing customer interactions and resolving concerns while adhering to industry standards and regulations.

Highest-signal resume keywords

Vehicle Damage InspectionRepair Cost EstimationActive Adjusters LicenseCustomer Service SkillsHigh School Diploma or GED

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle Damage AssessmentRepair Cost EstimationNegotiation SkillsKPI ManagementInsurance Contract Review

Soft Skills

Customer ServiceInterpersonal SkillsProblem-SolvingEmpathyAdaptability

Tools & Technologies

Call Center SoftwareRental Car Management Systems

Certifications & Qualifications

Active Adjusters License

Industry Keywords

High-Volume Call CenterCustomer SatisfactionInsurance IndustryVehicle Repair

About the role

Key responsibilities & impact

Inspect and assess vehicle damage
Estimate vehicle repair costs
Negotiate equitable settlements
Partner with body shops, rental companies, and parts providers
Consult with involved parties and review insurance contracts
Inspect vehicles and write estimates
Manage rental cars
Resolve customer concerns
Drive customer satisfaction through meaningful interactions
Complete required hands-on training at the Ashburn, VA facility and a field training center

Requirements

What you’ll need

Customer-facing experience preferred
Experience in high-volume call centers with KPIs and measurable goals preferred
Active Adjusters license preferred
High School Diploma or GED required
College degree preferred
Valid driver’s license meeting company underwriting guidelines required
Strong customer service, interpersonal, problem-solving, and empathy skills
Adaptable and detail-oriented
Ability to prioritize and multitask across platforms
Availability to work evenings, weekends, and holidays
Must be able to work in the Redwood City, CA territory
GEICO will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts and more
Paid Time Off accruing immediately
13 paid holidays annually (8 fixed, 5 floating)
401(k) with up to 6% match, vested immediately
GEICO Strive upfront tuition assistance program, up to $5,250 annually
Licensing and continuing education at no cost
Hundreds of eLearning courses
Paid trainee program
Mentorship and personalized development programs
Certification assistance
GEICO fleet vehicle assigned