Auto Damage Trainee – Field

GEICO

. Provide reassurance and solutions to customers after an accident .

Posted 9/22/2026full-timeRemote • New York • United StatesEntry Level💰 $28 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and problem-solving skills while managing vehicle inspections, repair estimates, and negotiations to ensure customer satisfaction. Holds an Active Adjusters License and possesses the ability to work effectively in high-volume environments with measurable goals.

Highest-signal resume keywords

Customer ServiceActive Adjusters LicenseVehicle Damage InspectionHigh-Volume Call Center ExperienceNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle Damage AssessmentRepair Cost EstimationInsurance Contract ReviewRental Car ManagementKPI Management

Soft Skills

Interpersonal SkillsProblem-Solving SkillsEmpathyAdaptabilityDetail-Oriented

Certifications & Qualifications

Active Adjusters License

Industry Keywords

Customer-Facing ExperienceHigh School DiplomaGEDValid Driver's LicenseField Training

About the role

Key responsibilities & impact

Provide reassurance and solutions to customers after an accident
Inspect and assess vehicle damage
Estimate vehicle repair costs
Negotiate equitable settlements
Partner with body shops, rental companies, and parts providers
Consult with involved parties and review insurance contracts
Inspect vehicles and write estimates
Manage rental cars
Resolve customer concerns and ensure a positive experience
Drive customer satisfaction through meaningful interactions
Complete 3 weeks of required hands-on training at the Ashburn, VA facility and 2 weeks at a field training center in NY, TX, or CA
Responsible for the Syracuse, NY field territory

Requirements

What you’ll need

Customer-facing experience preferred
Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred
Active Adjusters license preferred; training and exam fees provided
High School Diploma or GED required; college degree preferred
Valid driver’s license meeting company underwriting guidelines required
Strong customer service, interpersonal, problem-solving, and empathy skills
Adaptable, detail-oriented, and able to prioritize and multitask across platforms
Available to work evenings, weekends, and holidays
At this time, GEICO will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

$1,500 sign-on bonus for licensed candidates
Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts and more
Paid Time Off accrued immediately
13 paid holidays annually (8 fixed, 5 floating)
401(k) with up to 6% match, vested immediately
GEICO Strive upfront tuition assistance program up to $5,250 annually
Licensing and continuing education at no cost
Hundreds of eLearning courses
Paid trainee program
GEICO fleet vehicle assigned
Personalized development programs, mentorship, and certification assistance
Flexibility to support well-being and future