Auto Damage Trainee – Field

GEICO

. Inspect and assess vehicle damage .

Posted 9/22/2026full-timeSanta Ana • California • United StatesEntry Level💰 $32 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vehicle damage assessment, cost estimation, and customer service, with a focus on effective negotiation and partnership with service providers. Proficient in managing customer interactions to drive satisfaction and resolve concerns in a high-volume environment.

Highest-signal resume keywords

Vehicle Damage InspectionCost EstimationCustomer ServiceActive Adjusters LicenseHigh-Volume Call Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle Damage AssessmentRepair Cost EstimationInsurance Contract ReviewRental Car ManagementNegotiation Skills

Soft Skills

Interpersonal SkillsProblem-Solving SkillsEmpathyAdaptabilityDetail-Oriented

Certifications & Qualifications

Active Adjusters License

Industry Keywords

Customer-Facing ExperienceHigh-Volume Call CenterKPI ManagementCustomer SatisfactionSanta Ana, CA Territory

About the role

Key responsibilities & impact

Inspect and assess vehicle damage
Estimate vehicle repair costs
Negotiate equitable settlements
Partner with body shops, rental companies, and parts providers
Consult with involved parties
Review insurance contracts
Inspect vehicles and write estimates
Manage rental cars
Resolve customer concerns
Drive customer satisfaction through meaningful interactions
Complete 3 weeks of required hands-on training at GEICO’s Ashburn, VA facility and 2 weeks at a field training center

Requirements

What you’ll need

Customer-facing experience preferred
Experience in high-volume call centers with KPIs and measurable goals preferred
Active Adjusters license preferred; training and exam fees provided
High School Diploma or GED required; College degree preferred
Valid driver’s license meeting company underwriting guidelines required
Strong customer service, interpersonal, problem-solving, and empathy skills
Adaptable, detail-oriented, and able to prioritize and multitask across platforms
Available to work evenings, weekends, and holidays
Must work in the Santa Ana, CA territory
GEICO will not sponsor a new applicant for employment authorization

Benefits

Comp & perks

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
Accrue Paid Time Off immediately
13 paid holidays annually (8 fixed, 5 floating)
401(k) with up to 6% match, vested immediately
GEICO Strive upfront tuition assistance program (up to $5,250 annually)
Licensing and continuing education at no cost
Hundreds of eLearning courses
Paid trainee program
Mentors to help you learn and grow
GEICO fleet vehicle assigned