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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and problem-solving skills while managing vehicle inspections, repair estimates, and negotiations with various stakeholders. Capable of prioritizing tasks and adapting to high-volume environments to drive customer satisfaction.
Highest-signal resume keywords
Customer-Facing ExperienceActive Adjusters LicenseHigh School Diploma or GEDVehicle Damage InspectionNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vehicle Repair Cost EstimationInsurance Contract ReviewRental Car ManagementKPI AchievementMultitasking Across Platforms
Soft Skills
Strong Interpersonal SkillsProblem-Solving SkillsEmpathyAdaptabilityDetail-Oriented
Certifications & Qualifications
Active Adjusters License
Industry Keywords
Customer SatisfactionHigh-Volume Call CenterAccident SolutionsBody Shop PartnershipInsurance Industry
About the role
Key responsibilities & impact- Provide reassurance and solutions to customers after an accident
- Inspect and assess vehicle damage
- Estimate vehicle repair costs
- Negotiate equitable settlements
- Partner with body shops, rental companies, and parts providers
- Consult with involved parties and review insurance contracts
- Inspect vehicles and write estimates
- Manage rental cars
- Resolve customer concerns
- Drive customer satisfaction through meaningful interactions
- Complete 3 weeks of required hands-on training at the Ashburn, VA facility
- Complete 2 weeks of field training at a training center in NY, TX, or CA
Requirements
What you’ll need- Customer-facing experience preferred
- Experience in high-volume call centers with KPIs and measurable goals preferred
- Active Adjusters license preferred; training and exam fees provided
- High School Diploma or GED required
- College degree preferred
- Valid driver’s license meeting company underwriting guidelines required
- Strong customer service, interpersonal, problem-solving, and empathy skills
- Adaptable and detail-oriented
- Able to prioritize and multitask across platforms
- Available to work evenings, weekends, and holidays
- GEICO will not sponsor a new applicant for employment authorization for this position
Benefits
Comp & perks- Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts and more
- Paid time off accrued immediately
- 13 paid holidays annually (8 fixed, 5 floating)
- 401(k) with up to 6% match, vested immediately
- GEICO Strive upfront tuition assistance program up to $5,250 annually
- Licensing and continuing education at no cost
- Hundreds of eLearning courses
- Paid trainee program
- GEICO fleet vehicle assigned
- Competitive pay, benefits, and flexibility
- Personalized development programs, mentorship, and certification assistance