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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and problem-solving abilities while effectively managing vehicle inspections, repair estimates, and negotiations. Capable of working in high-pressure environments and maintaining customer satisfaction through effective communication and adaptability.
Highest-signal resume keywords
Customer ServiceVehicle Damage InspectionRepair Cost EstimationNegotiation SkillsActive Adjusters License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vehicle InspectionRepair Cost EstimationNegotiationCustomer Relationship ManagementHigh-Volume Call Center Experience
Soft Skills
Interpersonal SkillsProblem-SolvingEmpathyAdaptabilityDetail-Oriented
Certifications & Qualifications
High School DiplomaGEDValid Driver's LicenseActive Adjusters License
Industry Keywords
Customer SatisfactionInsurance ContractsRental Car ManagementKPI ManagementField Training
About the role
Key responsibilities & impact- Provide reassurance and solutions to customers after an accident
- Inspect and assess vehicle damage
- Estimate vehicle repair costs
- Negotiate equitable settlements
- Partner with body shops, rental companies, and parts providers
- Consult with involved parties and review insurance contracts
- Inspect vehicles and write estimates
- Manage rental cars
- Resolve customer concerns and drive customer satisfaction
- Work in the Roanoke/Lynchburg, Virginia field territory
- Complete 3 weeks of required hands-on training at the Ashburn, Virginia facility
- Complete 2 weeks in a field training center in New York, Texas, or California
Requirements
What you’ll need- High School Diploma or GED required
- Valid driver’s license meeting company underwriting guidelines required
- Customer-facing experience preferred
- Experience in high-volume call centers with KPIs and measurable goals preferred
- Active Adjusters license preferred; training and exam fees provided
- College degree preferred
- Strong customer service, interpersonal, problem-solving, and empathy skills
- Adaptable and detail-oriented
- Able to prioritize and multitask across platforms
- Available to work evenings, weekends, and holidays
- GEICO will not sponsor a new applicant for employment authorization for this position
Benefits
Comp & perks- $1,500 sign-on bonus for licensed candidates
- Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts and more
- Paid Time Off accrued immediately
- 13 paid holidays annually (8 fixed, 5 floating)
- 401(k) with up to 6% match, vested immediately
- GEICO Strive upfront tuition assistance program, up to $5,250 annually
- Licensing and continuing education at no cost
- Hundreds of eLearning courses
- Paid trainee program
- GEICO fleet vehicle assigned
- Personalized development programs, mentorship, and certification assistance
- Flexibility to support well-being and future