Auto Damage Trainee – Field

GEICO

. Inspect and assess vehicle damage .

Posted 10/5/2026full-timeAustin • Texas • United StatesEntry Level💰 $31 - $47 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vehicle damage assessment, cost estimation, and customer service, while effectively managing relationships with body shops and rental companies. Proficient in resolving customer concerns and driving satisfaction through meaningful interactions.

Highest-signal resume keywords

Vehicle Damage AssessmentCost EstimationCustomer ServiceAdjusters LicenseHigh-Volume Call Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle Repair Cost EstimationInsurance Contract ReviewNegotiationCustomer Interaction ManagementProblem-Solving

Soft Skills

Interpersonal SkillsEmpathyAdaptabilityDetail-OrientedMultitasking

Certifications & Qualifications

Valid Driver’s LicenseActive Adjusters License

Industry Keywords

Customer-Facing ExperienceKPI ManagementRental Car ManagementField TrainingHands-On Training

About the role

Key responsibilities & impact

Inspect and assess vehicle damage
Estimate vehicle repair costs
Negotiate equitable settlements
Partner with body shops, rental companies, and parts providers
Consult with involved parties and review insurance contracts
Write estimates and manage rental cars
Resolve customer concerns
Drive customer satisfaction through meaningful interactions
Complete 3 weeks of required hands-on training at GEICO’s Ashburn, VA training facility
Complete 2 weeks of field training at a training center in NY, TX, or CA
Work in the Central/South Austin, TX field territory

Requirements

What you’ll need

High School Diploma or GED required
College degree preferred
Valid driver’s license meeting company underwriting guidelines required
Customer-facing experience preferred
Experience in high-volume call centers with KPIs and measurable goals preferred
Active Adjusters license preferred; training and exam fees provided
Strong customer service, interpersonal, problem-solving, and empathy skills
Adaptable and detail-oriented
Ability to prioritize and multitask across platforms
Available to work evenings, weekends, and holidays
GEICO will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts and more
Paid Time Off accrued immediately
13 paid holidays annually (8 fixed, 5 floating)
401(k) with up to 6% match, vested immediately
GEICO Strive upfront tuition assistance program up to $5,250 annually
Licensing and continuing education at no cost
Hundreds of eLearning courses
Paid trainee program
GEICO fleet vehicle assigned
$1,500 sign-on bonus for licensed candidates
Personalized development programs, mentorship, and certification assistance
Flexible benefits and compensation supporting well-being and future