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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Bodily Injury claims handling, including negotiation, compliance with Department of Insurance guidelines, and effective communication with policyholders and legal representatives. Proficient in evaluating claims, determining liability, and managing high-volume claims processes.
Highest-signal resume keywords
Bodily Injury Claims HandlingActive Adjuster LicenseNegotiation SkillsMicrosoft Office ProficiencyCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationLiability AssessmentFraud DetectionClaims Settlement NegotiationReserve Adjustment
Soft Skills
Professional CommunicationOrganizational SkillsMulti-tasking AbilityJudgment
Tools & Technologies
Claims ToolsMicrosoft Office Programs
Certifications & Qualifications
Active Adjuster License
Industry Keywords
Automotive Liability ClaimsDepartment of Insurance GuidelinesInsurance Code ComplianceClaims Management
About the role
Key responsibilities & impact- Provide customer service to policyholders and prospective policyholders, communicating and guiding them through the claims process
- Assure coverage for each loss and all policy provisions before processing payments
- Investigate all aspects of claims to determine liability percentage and legal responsibility
- Identify and evaluate fraud indicators and escalate as appropriate
- Use claims tools to evaluate liability and extent of damages
- Evaluate damages based on investigative findings and establish claim value
- Negotiate claim settlements with insureds, claimants, and/or attorneys from letter of representation through settlement or verdict
- Authorize negotiated payments within designated authority
- Submit authority requests for evaluations exceeding assigned authority
- Ensure compliance requirements are met in accordance with guidelines
- Adjust reserves on new and existing claims
- Participate in claims forums as required
- Communicate findings to claims management for high-exposure or unusual losses
- Perform other assigned duties
Requirements
What you’ll need- Minimum three (3) years of highly successful Bodily Injury claims handling experience
- Prior private passenger automotive liability claims experience
- Active Adjuster license at time of hire
- Litigation handling experience preferred but not required
- Outstanding customer service and professional communication skills, both oral and written
- Understanding and ability to execute and comply with Department of Insurance Guidelines and Requirements as established in the Insurance Code
- Exceptional negotiating skills
- Proficient computer skills with ability to function in all Microsoft Office Programs
- Highly organized
- Ability to multi-task and prioritize successfully in a fast-paced, high-volume environment
- Demonstrated ability to exercise good judgment
Benefits
Comp & perks- $2,500 sign-on bonus
- Personalized development programs
- Mentorship
- Certification assistance
- Inclusive and collaborative culture
- Competitive pay
- Benefits
- Flexible work arrangements
- Disability accommodations