Claims Specialist

GEICO

. Reassure customers and offer solutions with empathy and care .

Posted 9/24/2026full-timeMelville • New York • United StatesMid-LevelSenior💰 $24 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and problem-solving skills while managing high-volume calls in a claims environment. Capable of guiding policyholders through coverage details and ensuring a positive customer experience.

Highest-signal resume keywords

Customer-Facing Claims ExperienceHigh-Volume Call Center ExperienceProblem-Solving SkillsInterpersonal SkillsEmpathy Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High School DiplomaGEDDetail-OrientedMultitaskingPrioritization

Soft Skills

AdaptabilityCustomer SatisfactionPositive Interaction

Industry Keywords

Claims InvestigationAccident Facts CollectionCustomer Concerns ResolutionKPI Management

About the role

Key responsibilities & impact

Reassure customers and offer solutions with empathy and care
Guide policyholders through their coverage and the steps to get back on the road safely
Manage incoming calls
Collect accident facts and statements from involved parties
Investigate claim details
Assist customers in getting back on the road
Resolve customer concerns and ensure a positive experience
Drive customer satisfaction through meaningful interactions

Requirements

What you’ll need

High School Diploma or GED required
Customer-facing Claims experience preferred
Customer service, interpersonal, problem-solving, and empathy skills
Adaptable and detail-oriented
Ability to prioritize and multitask across platforms
Experience in high-volume call centers with KPIs and measurable goals
Available to work evenings, weekends, and holidays
Must be able to work in-office
GEICO will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts and more
Paid time off accrued immediately
13 paid holidays annually (8 fixed, 5 floating)
401(k) with up to 6% match, vested immediately
GEICO Strive upfront tuition assistance program, up to $5,250 annually
Licensing and continuing education at no cost
Hundreds of eLearning courses
GEICO Flex, with additional weeks annually to work off-site
Personalized development programs
Mentorship
Certification assistance
Competitive pay and flexibility to support well-being and future