Customer Service Representative

GEICO

. Provide reassurance and solutions to customers .

Posted 9/22/2026full-timeRichardson • Texas • United StatesMid-LevelSenior💰 $49,367 - $59,463 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, with a consultative approach to guide policyholders through coverage needs and policy changes. Possesses the ability to manage high-volume customer interactions while maintaining a focus on customer satisfaction and problem resolution.

Highest-signal resume keywords

Customer Service ExperienceConsultative ApproachProblem-Solving SkillsInterpersonal SkillsPersonal Lines License

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyAdaptabilityDetail-OrientedMultitaskingPrioritization

Certifications & Qualifications

Personal Lines LicenseProperty & Casualty License

Industry Keywords

Customer ExperienceCoverage NeedsPolicy ChangesBilling InquiriesHigh-Volume Customer ServicePerformance MetricsProductivity GoalsKPI

About the role

Key responsibilities & impact

Provide reassurance and solutions to customers
Guide policyholders through coverage needs, policy changes, and billing inquiries
Listen for unvoiced customer needs and recommend additional coverages and policies
Manage incoming calls, messages, billing questions, and policy updates
Uncover coverage needs and recommend suitable coverages, limits, and policies
Resolve customer concerns while ensuring a positive customer experience
Stay informed about GEICO products and services
Identify opportunities to help customers make informed coverage decisions
Enhance customer satisfaction through meaningful interactions and trusted guidance
Complete in-office training, followed by working 80% on-site and 20% off-site

Requirements

What you’ll need

Minimum of three years customer-facing experience required
Experience in a high-volume customer service environment with performance metrics, productivity goals, or KPIs preferred
No active insurance license required at hire; employees must successfully obtain and maintain the required Personal Lines or Property & Casualty license as part of the role
High School Diploma or GED required; college degree preferred
Strong customer service, interpersonal, problem-solving, and empathy skills
Consultative approach that builds trust, resolves customer concerns, and helps customers make informed decisions
Adaptable and detail-oriented
Ability to prioritize and multitask across platforms
Available to work evenings, weekends, and holidays

Benefits

Comp & perks

Differentials: +10% for evening shifts and +20% for weekends
Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts, and more
Accrue Paid Time Off immediately
13 paid holidays annually, including eight fixed and five floating holidays
401(k) with up to a 6% match, vested immediately
GEICO Strive tuition assistance up to $5,250 annually
Licensing and continuing education at no cost
Hundreds of eLearning courses
Personalized development programs, mentorship, and certification assistance
GEICO Flex provides additional weeks annually to work off-site