Customer Service Representative

GEICO

. Provide reassurance and solutions to customers .

Posted 11/6/2026full-timeRichardson • Texas • United StatesMid-LevelSenior💰 $49,367 - $59,463 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to guide policyholders through coverage needs and policy changes. Capable of managing high-volume customer interactions while maintaining a positive experience and achieving performance metrics.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsInterpersonal SkillsPersonal Lines LicenseHigh-Volume Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathy SkillsConsultative ApproachAdaptabilityDetail-OrientedMultitasking

Certifications & Qualifications

Personal Lines LicenseProperty & Casualty License

Industry Keywords

Customer SatisfactionPolicy ChangesCoverage NeedsBilling InquiriesPerformance MetricsProductivity GoalsKPI

About the role

Key responsibilities & impact

Provide reassurance and solutions to customers
Guide policyholders through coverage needs, policy changes, and billing inquiries
Listen for unvoiced customer needs and recommend additional coverages and policies
Manage incoming calls, messages, billing questions, and policy updates
Uncover coverage needs and recommend coverages, limits, and policies suited to each customer
Resolve customer concerns while ensuring a positive customer experience
Stay informed about GEICO products and services
Help customers make informed coverage decisions
Enhance customer satisfaction through meaningful interactions and trusted guidance
Complete in-office training, followed by working 80% on-site and 20% off-site

Requirements

What you’ll need

Minimum of three years customer-facing experience required
Experience working in a high-volume customer service environment with performance metrics, productivity goals, or KPIs preferred
No active insurance license is required at hire; employees must successfully obtain and maintain the required Personal Lines or Property & Casualty license as part of the role
High School Diploma or GED required; college degree preferred
Strong customer service, interpersonal, problem-solving, and empathy skills, paired with a consultative approach
Adaptable, detail-oriented, and able to prioritize and multitask across platforms
Available to work evenings, weekends, and holidays

Benefits

Comp & perks

Differentials: +10% for evening shifts and +20% for weekends
Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts, and more
Accrue Paid Time Off immediately
13 paid holidays annually, including eight fixed and five floating holidays
401(k) with up to a 6% match, vested immediately
GEICO Strive upfront tuition assistance program offering up to $5,250 annually
Licensing and continuing education at no cost, including hundreds of eLearning courses
GEICO Flex provides additional weeks annually to work off-site
Personalized development programs, mentorship, and certification assistance