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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in guiding policyholders through medical aspects of auto insurance claims while ensuring customer satisfaction through effective communication and problem-solving. Proficient in evaluating personal injury claims and managing case files with attention to detail and adaptability.
Highest-signal resume keywords
Customer-Facing Claims ExperienceActive Adjusters LicenseHigh-Volume Call Center ExperienceStrong Customer Service SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity InvestigationClaims EvaluationCase File MonitoringInsurance Contract ReviewBilling Documentation Review
Soft Skills
Interpersonal SkillsEmpathyAdaptabilityDetail-OrientedMultitasking
Certifications & Qualifications
Adjusters License
Industry Keywords
Auto InsurancePersonal Injury ClaimsCustomer SatisfactionKPI Management
About the role
Key responsibilities & impact- Provide reassurance and assistance to customers
- Guide policyholders through the medical aspects of auto insurance claims
- Investigate medical necessity
- Determine casualty
- Evaluate the validity of personal injury insurance claims
- Monitor case files over the course of treatment
- Consult with customers, other carriers, attorneys, and medical providers
- Secure medical information
- Review insurance contracts, associated reports, and billing documentation
- Resolve customer concerns
- Drive customer satisfaction through meaningful interactions
Requirements
What you’ll need- Customer-facing Claims experience preferred
- Experience in high-volume call centers with KPIs and measurable goals preferred
- Active Adjusters license preferred; training and exam fees provided
- High School Diploma or GED required; College degree preferred
- Strong customer service, interpersonal, problem-solving, and empathy skills
- Adaptable and detail-oriented
- Able to prioritize and multitask across platforms
- Available to work evenings, weekends, and holidays
Benefits
Comp & perks- Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts and more
- Paid Time Off accrued immediately
- 13 paid holidays annually, including 8 fixed and 5 floating
- 401(k) with up to 6% match, vested immediately
- GEICO Strive upfront tuition assistance program, up to $5,250 annually
- Licensing and continuing education at no cost
- Hundreds of eLearning courses
- $1,500 sign-on bonus for licensed candidates
- +10% differential for evening shifts
- +20% differential for weekends
- Opportunity to work 80% on-site and 20% off-site after complete in-office training
- GEICO Flex, additional weeks annually to work off-site
- Personalized development programs, mentorship, and certification assistance
- Inclusive and collaborative culture