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IT Support Specialist
Gen Plus Group. Own, triage, resolve and close support requests from staff across all agencies and locations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and systems administration, with a strong focus on troubleshooting Windows, macOS, and Microsoft 365 environments. Proficient in managing user accounts, permissions, and security protocols while maintaining effective communication with non-technical staff.
Highest-signal resume keywords
IT Support ExperienceMicrosoft 365 AdministrationTroubleshooting SkillsGeneral Networking KnowledgeFluent English Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows TroubleshootingMacOS TroubleshootingMicrosoft 365 ManagementEntra ID AdministrationIntune Device ManagementMFA ImplementationConditional Access ManagementExchange Online ManagementTeams AdministrationSharePoint Management
Soft Skills
Clear CommunicationOrganisedReliableFriendly InteractionAccurate Record-Keeping
Tools & Technologies
Microsoft 365Entra IDIntuneExchange OnlineTeamsSharePointOneDriveWi-Fi RoutersDocuSignAdobe
Industry Keywords
IT SupportSystems AdministrationNetworkingSecurity AwarenessAsset Management
Tech Stack
Tools & technologiesCloudMacOS
About the role
Key responsibilities & impact- Own, triage, resolve and close support requests from staff across all agencies and locations
- Troubleshoot Windows, macOS, Microsoft 365, mobile devices, printers and office networks in person and remotely
- Keep users informed until issues are closed and identify recurring problems for root-cause resolution
- Help manage Microsoft 365 and Entra ID users, groups, licences, shared mailboxes and permissions
- Help manage Exchange Online, Teams, SharePoint and OneDrive settings, sharing and storage
- Help manage Mac and Windows devices in Intune, including new-device enrollment
- Maintain MFA, Conditional Access and device compliance, and follow up on sign-in and security alerts
- Respond to phishing and account-compromise incidents and promote security awareness
- Gather quotes, raise purchase requests and order laptops, monitors and accessories
- Manage equipment leasing activities, including paperwork, lease dates, returns, buyouts and renewals
- Maintain the asset register and coordinate repairs and warranty claims
- Prepare accounts and devices for new starters and secure accounts, data and equipment during offboarding
- Maintain and improve onboarding and offboarding processes and automations
- Write and update clear staff how-to guides
Requirements
What you’ll need- Proven experience in IT support or systems administration
- Strong troubleshooting skills across Windows, macOS, Microsoft 365 and Office apps
- Hands-on experience administering Microsoft 365 and Entra ID, including users, groups, licences, mailboxes and permissions
- Genuine interest in AI tools, practical know-how using them, and ideas for improving support efficiency
- General networking knowledge, including Wi-Fi, routers and device connectivity
- Fluent English, written and spoken
- Organised and reliable, with accurate record-keeping and follow-through
- Clear and friendly communication with non-technical people
- Bonus: hands-on experience with Intune for Windows and macOS devices
- Bonus: working knowledge of MFA, Conditional Access and common security practices
- Bonus: experience with Windows 365 Cloud PCs or backup tools
- Bonus: experience with UniFi or similar network equipment
- Bonus: experience managing SaaS tools such as DocuSign and Adobe
Benefits
Comp & perks- Real ownership: own support and systems across the whole group
- Variety: work across security alerts, laptop leases, and onboarding automations
- Modern technology stack: Microsoft 365, Entra ID and Intune, with both Mac and Windows laptops
- International team across the UK, UAE, Saudi Arabia and Greece
- Room to grow into wider infrastructure and security work