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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in design operations and project management, with a strong focus on workflow improvement, team collaboration, and the use of modern design tools. Proven ability to facilitate planning, documentation, and process iteration to enhance team outcomes.
Highest-signal resume keywords
Design OperationsProject ManagementFigmaJIRAWorkflow Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Design OperationsProject ManagementWorkflow ImprovementDocumentationProcess IterationPlanning CadencesFacilitationAnalysis of WorkflowsCollaborationTeam Coordination
Soft Skills
Strong CommunicationCollaboration SkillsExcellent OrganisationAttention to DetailPlanning Skills
Tools & Technologies
FigmaJIRAClaudeCode
Industry Keywords
Design OperationsUX Programme CoordinationComplex OrganisationStakeholder ReviewsDesign Critiques
About the role
Key responsibilities & impact- Support the day-to-day operations of Gen's global product design organisation
- Facilitate sprint planning, milestone reviews, retrospectives, and design critiques
- Identify and implement workflow and process improvements, including automation, documentation, and tooling strategies
- Partner with design leads on timelines, milestone plans, and delivery checkpoints
- Own and evolve project-tracking systems such as JIRA and Figma
- Maintain team documentation, briefs, review records, and operational resources
- Structure design handoffs, stakeholder reviews, and team rituals
- Support continuous improvement through feedback loops, retrospective facilitation, and process iteration
- Collaborate with product designers, researchers, design leaders, and cross-functional partners to improve team workflows and outcomes
Requirements
What you’ll need- Degree or equivalent practical experience in design operations, UX, project or programme management, business, or a related field
- 5–7 years of experience in design operations, UX programme coordination, project management, or a related role
- Experience supporting a design, research, product, or similarly collaborative team in a complex organisation
- Experience improving workflows, planning cadences, documentation, or operational systems
- Experience with modern design and delivery tools, including Figma, JIRA, and ClaudeCode
- Strong communication and collaboration skills across teams and seniority levels
- Excellent organisation and attention to detail
- Strong planning, facilitation, and project coordination skills
- Ability to analyse workflows, identify friction, and implement practical, repeatable improvements
- Confidence learning and managing tools, systems, and documentation practices
- Ability to work in the London office at least 3 days per week
Benefits
Comp & perks- Company-paid private medical insurance
- Dental and vision benefits
- Mental health and wellbeing support through Employee Assistance Programme (EAP)
- Group Personal Pension Plan with auto-enrolment for eligible employees
- Opportunity to purchase Gen stock through Employee Stock Purchase Plan (ESPP)
- Unlimited Paid Time Off after statutory annual leave is used
- Company holidays and leave options supporting personal and family needs
- Tuition reimbursement up to £5,150 per calendar year for job-related accredited courses
- Wellness reimbursement up to $450 per year for fitness-related expenses
- $500 annual sustainable home improvement allowance
- Adoption assistance
- Family support services
- Legal assistance plans
- Exclusive employee discounts
- Hybrid work style with flexibility and 3 days in the London office