Director, Product Management – Customer Engagement Platform

. Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform .

Posted 9/26/2026full-timeMountain View • California • United StatesLead💰 CZK 2,000,000 - CZK 2,100,000 per yearWebsite

Tools & technologies

Cyber Security

Key responsibilities & impact

Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform
Lead, mentor, and grow a team of product managers
Own the roadmap for licensing and entitlement infrastructure, including platform APIs, entitlement models, and licensing lifecycle management
Drive the identity backend roadmap, including authentication, account management, and single sign-on
Lead the strategy for the next-generation customer portal
Prioritize features driving activation, cross-sell, upsell, and retention
Partner with Engineering, Design, Finance, Revenue Operations, Legal, Compliance, and Security
Serve as the primary product contact across eCommerce, payments, billing, and accounts leadership
Drive AI adoption and data-driven experimentation in product development
Lead recruitment, mentoring, performance management, and organizational development
Represent the product function in cross-functional and executive forums

What you’ll need

Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field
12+ years of progressive product management experience, including at least 4 years in a senior product leadership role managing product management teams
Deep domain expertise in software licensing platforms, identity and authentication systems, or B2C customer portal products
Track record of building platform products operating at scale for 100M+ users or transactions
Experience defining and delivering API-driven platform products with engineering organizations
Ability to engage at the architecture level on licensing entitlements, identity protocols, and portal infrastructure
Strong command of product metrics, experimentation frameworks, and data-informed roadmap prioritization
Ability to influence and align senior stakeholders across Engineering, Commercial, and executive functions
Excellent written and verbal communication skills in English
Experience working in global, matrixed organizations spanning multiple time zones and cultures
Experience in consumer software, cybersecurity, SaaS, or digital subscription businesses is highly desirable
Experience working across a multi-brand product portfolio with shared platform infrastructure is a plus
Exposure to AI-driven personalization, recommendation engines, or agentic product experiences is a plus