Business Process Analyst

General Dynamics Information Technology

. Support state and local government IT enterprise transitions and operations and maintenance for Cyber Security Operations services .

Posted 10/16/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $110,500 - $149,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in deliverables management, process improvements, and service delivery within government IT environments. Proficient in developing user stories, acceptance criteria, and facilitating stakeholder engagement to optimize workflows and enhance operational efficiency.

Highest-signal resume keywords

Deliverables ManagementProcess ImprovementsStakeholder EngagementAgile Project ManagementKPI Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business RequirementsUser StoriesAcceptance CriteriaProcess MetricsTechnical SpecificationsImpact AssessmentsTraining MaterialsDocumentationWorkflow OptimizationCompliance Requirements

Soft Skills

Critical ThinkingProblem SolvingCommunicationCollaborationFacilitation

Tools & Technologies

JiraDashboardsDocument RepositoriesProject Tools

Industry Keywords

Cyber Security OperationsGovernment ITAgileWaterfallStakeholder Workshops

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Support state and local government IT enterprise transitions and operations and maintenance for Cyber Security Operations services
Collect technical and non-technical information from diverse audiences
Input, update, and maintain records in relevant systems
Generate daily, weekly, and monthly reports
Determine and monitor business metrics and provide actionable data insights
Deliver training sessions and create onboarding materials
Oversee Jira backlogs and collaborate with product owners to prioritize development efforts
Compose user stories, acceptance criteria, test plans, and retrospectives
Troubleshoot user-reported issues and communicate resolution status
Develop user guides, quick reference materials, and procedural documentation
Facilitate document curation, collaborative content development, and knowledge sharing
Serve as a point of contact for internal and external stakeholders
Identify workflow inefficiencies and propose process enhancements
Organize meetings, agendas, notes, and follow-ups
Administer project tools, dashboards, and document repositories
Support adoption of new tools, workflows, and initiatives

Requirements

What you’ll need

8+ years of related experience
BA/BS or equivalent work experience
5 years of experience
Proficiency in deliverables management, process improvements, and service delivery
Experience analyzing and documenting current-state processes and developing optimized future-state workflows
Experience facilitating stakeholder workshops and interviews
Ability to produce business requirements, user stories, use cases, and acceptance criteria with traceability to testing and deliverables
Ability to translate business objectives into actionable technical specifications
Experience preparing summaries, decision documents, and status reports for leadership
Experience conducting impact assessments and contributing to readiness activities, training materials, and communication plans
Skill in developing and interpreting KPIs, dashboards, and process metrics
Ability to manage multiple concurrent workstreams
Knowledge of audit, documentation, and compliance requirements within state/government environments
Understanding of Agile and Waterfall project management basics
Critical thinking and problem solving
No security clearance currently required; none must be obtained
US citizenship is not required
Ability to travel 10–25%

Benefits

Comp & perks

Full-flex work week
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Paid vacation and holidays
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Paid sick and personal time
Paid parental, military, bereavement, and jury duty leave
Up to 160 hours of paid family leave in a rolling 12 month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance