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CMOP Lead – IOSS Application Services
General Dynamics Information Technology. Lead operations for approximately 700 CMOP databases supporting 5,000–7,000 daily users across seven national/regional CMOP sites .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in database administration and application support, ensuring high availability and compliance within healthcare IT operations. Proficient in leading incident response and proactive monitoring while coordinating across multiple teams and production sites.
Highest-signal resume keywords
Database AdministrationSQL ServerOracle DatabaseIncident ResponseCompliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database InstallationDatabase ConfigurationPerformance TuningPatchingTroubleshootingTechnical DocumentationRoot Cause AnalysisOperational Procedures
Soft Skills
Strong CommunicationTeam Coordination
Tools & Technologies
DynatraceSplunkSolarWindsServiceNow
Certifications & Qualifications
ITILPMPDatabase Administration Certifications
Industry Keywords
Healthcare IT OperationsVA StandardsCMOP SystemsHigh Availability RequirementsSecurity Remediation
Tech Stack
Tools & technologiesOraclePMPServiceNowSplunkSQL
About the role
Key responsibilities & impact- Lead operations for approximately 700 CMOP databases supporting 5,000–7,000 daily users across seven national/regional CMOP sites
- Ensure 99.9% database uptime during production operations
- Oversee installation, configuration, upgrades, tuning, patching, and performance monitoring for custom CMOP databases and applications
- Coordinate database support for CMOP Regional and National staff
- Direct incident response and 24x7 on-call coverage
- Lead remediation of security findings and ensure compliance with VA standards
- Drive proactive monitoring using Dynatrace, Splunk, and SolarWinds
- Oversee ServiceNow ticket management for CMOP database-related issues
- Provide documentation, reporting, and guidance to CMOP stakeholders
- Recommend and implement improvements to maintain accuracy, efficiency, and reliability across CMOP systems
- Support the Department of Veterans Affairs’ Consolidated Mail Outpatient Pharmacy operations
- Coordinate across regional and national CMOP teams and seven production sites
Requirements
What you’ll need- Bachelor’s degree and 10+ years of experience in database administration, application support, or enterprise healthcare IT operations
- Experience leading mission-critical database environments with high availability requirements
- Strong knowledge of SQL Server and/or Oracle database platforms, including performance tuning, patching, upgrades, and troubleshooting
- Experience supporting production environments with 24x7 operational demands
- Ability to analyze system issues, guide root cause analysis, and implement corrective actions
- Experience generating technical documentation, operational procedures, and stakeholder reports
- Strong communication skills and ability to coordinate across distributed teams and high-visibility operations
- US citizenship required
- Must be able to obtain and maintain a Public Trust clearance
- No visa sponsorship available
- Desired: Experience with VA CMOP systems or large-scale healthcare pharmacy operations
- Desired: Familiarity with ServiceNow, Dynatrace, Splunk, SolarWinds, or similar monitoring platforms
- Desired: Experience with compliance, security remediation, and performance metrics reporting
- Desired: Certifications such as ITIL, PMP, or database administration certifications (Oracle, SQL Server)
Benefits
Comp & perks- Competitive pay
- Medical plan options, including plans with Health Savings Accounts
- Dental plan options
- Vision plan options
- 401(k) plan with pre-tax and post-tax contributions and company match
- Full flex work weeks where possible
- Vacation, sick, and personal time off
- Paid holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career advancement tools
- Strong internal mobility
- Wellness programs
- Collaborative, innovative, and military-friendly workplace
- Opportunities to modernize VA’s nationwide pharmacy systems