Customer Service Representative

General Dynamics Information Technology

. Answer incoming phone calls on behalf of the client and provide accurate information .

Posted 10/16/2026full-timeUnited StatesJunior💰 $15 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a contact center environment, with the ability to effectively communicate and resolve customer issues while adhering to service standards. Proficient in utilizing technology and multitasking to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTelephone Technology ProficiencyGoogle Chrome ProficiencyClerical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCall HandlingIssue ResolutionClerical DutiesBasic Software InstallationMultitaskingTelephone TechnologyDocumentation StandardsScheduling StandardsResearch Skills

Soft Skills

Communication SkillsAbility to Work IndependentlyAttention to DetailProblem-Solving SkillsWillingness to Train

Tools & Technologies

Fax MachinesComputer SoftwareDesktop/Laptop SetupMultiple MonitorsMS Edge

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Contact CenterFederal Government ContractService StandardsCustomer SatisfactionTelephone Skills

About the role

Key responsibilities & impact

Answer incoming phone calls on behalf of the client and provide accurate information
Research customer issues, explore answers, and provide information and alternative solutions
Place outbound customer service or customer satisfaction calls as required
Complete call guides and gather and verify required information
Attend telephone skills and program information training sessions
Adhere to service, customer service, documentation, and scheduling standards
Ensure telephone coverage during contact center hours
Perform clerical or administrative duties as assigned
Support a large federal government contract in a contact center environment

Requirements

What you’ll need

High school diploma or G.E.D.
1 or more years of customer service or other telephone experience
Experience with fax machines, computer software, and telephone technology
Ability and willingness to work and train onsite as required
Access to high speed wired internet connection
Access to a quiet work environment free from distractions
Ability to pass a criminal background check, drug screening, and credit check
Ability and willingness to work the first 90 days without absences
Louisiana/Texas residency within approximately 60 miles of the facility applied to
1 or more years of call center experience highly preferred
Experience with desktop/laptop setup and basic software installation preferred
Intermediate proficiency with Google Chrome or MS Edge preferred
Ability to utilize multiple monitors, multitask, and talk while typing
Ability to work independently with limited supervision
No security clearance required
US citizenship not required

Benefits

Comp & perks

Competitive pay plus benefits
Hybrid work environment with opportunities to work from home
Medical plan options, including some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with pre-tax and post-tax contributions and company match
Flexible work weeks where possible
Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance