Customer Service Representative I

General Dynamics Information Technology

. Answer incoming phone calls on behalf of the client and provide accurate information to callers .

Posted 9/17/2026full-timeBossier City • Louisiana • United StatesJunior💰 $15 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills while providing customer service support in a remote environment. Capable of adhering to service standards and maintaining documentation accuracy in a call center setting.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceVerbal Communication SkillsWritten Communication SkillsMedical Claims Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesTelephone SkillsDocumentation StandardsCustomer EngagementInformation Verification

Soft Skills

Attention to DetailAdaptabilityProblem-Solving

Tools & Technologies

ServiceNowInContactNICE

Certifications & Qualifications

Public Trust

Industry Keywords

Customer SatisfactionRemote WorkCall GuidesTelephone CoverageMedical Experience

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Answer incoming phone calls on behalf of the client and provide accurate information to callers
Place outbound customer service or customer satisfaction calls as required
Complete call guides and gather and verify required information
Attend telephone skills and program information training sessions
Adhere to established service, customer service, and documentation standards
Follow contact center scheduling to ensure telephone coverage during operating hours
Perform clerical or administrative duties as assigned
Support customer engagement center activities across the United States
Work remotely after training, with onsite classroom and on-the-job training followed by two additional onsite weeks

Requirements

What you’ll need

High school diploma or G.E.D.
One or more years of customer service or other telephone experience
Demonstrated verbal and written communication skills
Louisiana residency living within a reasonable driving distance (approximately 60 miles) of the Bossier City facility OR Texas residency living within a reasonable driving distance of the El Paso facility
Ability and willingness to obtain and maintain a Public Trust
Access to 10 Mbps download speed and 1 Mbps upload speed of dedicated internet bandwidth via a wired connection; satellite internet does not qualify
Ability and willingness to work from home in a quiet, distraction-free environment with child and elder care in place during business hours
Ability and willingness to work and train onsite as necessary and in the event of internet or power outage
1 or more years of call center experience (preferred)
Medical experience and/or medical claims knowledge (preferred)
Experience using a ticketing system such as ServiceNow, InContact, or NICE (preferred)

Benefits

Comp & perks

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Paid vacation and holidays
Medical plan options, including some with Health Savings Accounts
Dental plan options
Vision plan
Paid time off including vacation, sick, personal time, holidays, paid parental, military, bereavement and jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Full flex work weeks where possible
Remote work from home after training