Customer Success Manager – Secret Clearance

General Dynamics Information Technology

. Advocate for, support, and facilitate positive experiences for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications .

Posted 10/8/2026full-timeRemote • United StatesSeniorLead💰 $102,000 - $138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer advocacy and relationship management, ensuring alignment with program objectives and facilitating positive experiences for clients. Proficient in Agile methodologies and capable of providing leadership and guidance in a collaborative environment.

Highest-signal resume keywords

Customer AdvocacyAgile MethodologiesIT Customer SupportCompTIA Security+ CertificationEnterprise Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementRequirements AnalysisSolution DeliveryScheduling SupportIntegration SupportDemonstration of SolutionsProcess DevelopmentReport DevelopmentTraining Material DevelopmentUser Guide Development

Soft Skills

Excellent CommunicationInterpersonal SkillsHighly OrganizedSelf-DrivenProactive Nature

Certifications & Qualifications

CompTIA Security+ CertificationIAT Level II DoD 8570 Certification

Industry Keywords

Customer Success ManagementDoW CustomersEnterprise EnvironmentProgram ObjectivesSecurity Clearance

About the role

Key responsibilities & impact

Advocate for, support, and facilitate positive experiences for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications
Work day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders
Ensure Customer Success Manager activities align with program objectives, policies, regulations, and requirements
Engage actively with the program customer throughout the lifecycle from onboarding through production operations
Provide scheduling and integration support for customer changes within the ICAM production solution
Advocate for customers and help them maximize program offerings and business growth opportunities
Establish, manage, and sustain positive business relationships with customers
Develop or support development of plans, processes, reports, briefs, training materials, and user guides
Facilitate customer-facing requirements, changes, events, incidents, and problems
Conduct demonstrations of delivered solution capabilities
Assist with planning customer-facing services, features, and capabilities
Work with internal and external senior leadership using Agile methodologies
Participate in Scrum calls
Develop and manage client portfolios
Analyze customer requirements and emerging needs to anticipate and provide solutions
Provide expert guidance and leadership to less-experienced colleagues
May serve as team or task lead, without people-management responsibility
Perform other related duties as required

Requirements

What you’ll need

Bachelor’s Degree; an additional 4 years of experience may be substituted in lieu of degree
Minimum of an active Secret security clearance
8+ years of related experience
US Citizenship required
Proven track record supporting IT customers in an enterprise environment
Familiarization with DoW customers and work environments
Highly organized and able to multi-task
Excellent communication and interpersonal skills
Self-driven and proactive nature
CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification (desired)

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401(k) with company match
Competitive pay
Paid time off
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Full flex work weeks where possible
Vacation, sick, personal time, holiday, paid parental, military, bereavement, and jury duty leave
15 days of paid leave per calendar year for new employees, prorated based on hire date
10 paid holidays per year, prorated based on hire date
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team supporting career goals
Award-winning culture of innovation
Military-friendly workplace