Field Service Engineer

General Dynamics Information Technology

. Support a fielded Border Patrol surveillance system providing situational awareness for the Border Patrol mission .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $68,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in troubleshooting hardware, software, and networking issues while providing exceptional customer service and support. Capable of preparing training documents, conducting root-cause analysis, and maintaining detailed documentation of service visits.

Highest-signal resume keywords

Troubleshooting Hardware IssuesTroubleshooting Software IssuesTroubleshooting Networking IssuesCustomer Service OrientationTechnical Documentation Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root-Cause AnalysisInstallation of EquipmentConfiguration of SystemsPerformance ReportingTechnical Manual InterpretationSchematic ReadingWiring Diagram InterpretationPreventative MaintenanceTechnical TrainingCommunication Systems Experience

Soft Skills

Excellent Communication SkillsProblem-Solving MindsetTime ManagementIndependent WorkRelationship Management

Tools & Technologies

Surveillance SystemsMicrowave Communication SystemsRadar SystemsVideo Surveillance Systems

Certifications & Qualifications

Public Trust BI Security ClearanceValid Driver's License

Industry Keywords

Border PatrolSituational AwarenessGovernment Customer SupportService ManagementTechnical Support

About the role

Key responsibilities & impact

Support a fielded Border Patrol surveillance system providing situational awareness for the Border Patrol mission
Provide on-site troubleshooting, diagnosis, and resolution of technical issues
Conduct root-cause analysis on hardware, software, and network issues
Promote and provide GDIT products or services at government customer locations
Install, configure, and test new equipment and systems
Perform routine maintenance and preventative care
Prepare training documents and train end-users
Offer remote support to government clients
Maintain relationships with direct and indirect customers
Create performance reports and write SOPs
Maintain detailed documentation of service visits
Report recurring issues and potential improvements to engineering and product teams
Collaborate with sales, product, and engineering teams
Act as liaison between customers and GDIT
Provide support for GDIT business plans and initiatives
Create technical reports and present to customers
Cultivate commercial relationships and partnerships with vendors
Report to the service manager

Requirements

What you’ll need

US Citizenship Required
Must have a valid driver’s license
Must be able to obtain a Public Trust BI security clearance
Must be able to lift at least 35 pounds
Proficiency in troubleshooting hardware, software, and networking issues
Ability to read and interpret technical manuals, schematics, and wiring diagrams
Excellent communication skills and ability to explain technical concepts to non-technical users
Strong customer service orientation with a problem-solving mindset
Ability to work independently, manage time effectively, and prioritize tasks
Will need to drive to customer locations daily within the assigned area of responsibility
High School diploma mandatory
2+ years of related experience
Experience with communication systems including Microwave, Radar, and Video surveillance systems is a plus
Must be within a 2.5 hour drive of Campo, CA
Must travel 50-75%

Benefits

Comp & perks

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Paid vacation and holidays
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Paid time off including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Company vehicle provided