Field Service Engineer

General Dynamics Information Technology

. Support a fielded Border Patrol surveillance system providing situational awareness for the Border Patrol mission .

Posted 10/23/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $68,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in troubleshooting hardware, software, and networking issues while providing technical field support and maintaining customer service excellence. Capable of preparing training documents and conducting user training, with a strong focus on communication and problem-solving.

Highest-signal resume keywords

Troubleshooting Hardware IssuesTroubleshooting Software IssuesTroubleshooting Networking IssuesCustomer Service OrientationPublic Trust BI Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root-Cause AnalysisInstallation of EquipmentConfiguration of SystemsPerformance ReportingSOP WritingTechnical Manual InterpretationWiring Diagram ReadingPreventative MaintenanceTechnical Field SupportCommunication Systems Experience

Soft Skills

Excellent Communication SkillsProblem-Solving MindsetTime ManagementIndependent Work AbilityCustomer Interaction

Certifications & Qualifications

Public Trust BI Clearance

Industry Keywords

Border Patrol Surveillance SystemSituational AwarenessMicrowave Communication SystemsRadar SystemsVideo Surveillance Systems

About the role

Key responsibilities & impact

Support a fielded Border Patrol surveillance system providing situational awareness for the Border Patrol mission
Provide on-site troubleshooting, diagnosis, and resolution of technical issues
Conduct root-cause analysis on hardware, software, and network issues
Promote and provide GDIT products or services at government customer locations
Install, configure, and test new equipment and systems
Perform routine maintenance and preventative care
Prepare training documents and train end-users
Offer remote support to government clients
Maintain detailed service-visit documentation
Create performance reports and write SOPs
Report recurring issues and potential improvements to engineering and product teams
Collaborate with sales, product, engineering, customers, and vendors
Provide technical field support by servicing sites and delivering or installing equipment
Resolve maintenance and operational issues in the field
Perform troubleshooting procedures
Travel 50–75% to customer locations
Report to the service manager

Requirements

What you’ll need

Must be a U.S. citizen
Must have a valid driver’s license
Must be able to obtain a Public Trust BI clearance
Must be located within a 2.5-hour drive of Campo, CA
Must be able to lift at least 35 pounds
2+ years of related experience
Proficiency in troubleshooting hardware, software, and networking issues
Ability to read and interpret technical manuals, schematics, and wiring diagrams
Excellent communication skills and ability to explain technical concepts to non-technical users
Strong customer service orientation with a problem-solving mindset
Ability to work independently, manage time effectively, and prioritize tasks
Ability to drive daily to customer locations in the assigned area
High School diploma mandatory
Experience with communication systems including Microwave, Radar, and Video surveillance systems is a plus
Bachelor of Science preferred

Benefits

Comp & perks

Full-flex work week
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Paid vacation and holidays
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Paid time off including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Company vehicle
Remote work option