IT Support Specialist

General Dynamics Information Technology

. Deliver responsive technical support via phone, email, chat, and ticketing systems .

Posted 10/2/2026full-timeUnited StatesMid-LevelSenior💰 $30 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, including hardware and software troubleshooting, remote support tools, and effective communication with users. Committed to mentoring team members and maintaining security compliance while providing exceptional customer service.

Highest-signal resume keywords

Technical SupportHardware TroubleshootingSoftware TroubleshootingCompTIA Security+ CertificationRemote Support Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportHardware TroubleshootingSoftware TroubleshootingNetwork ConnectivityAsset ManagementDocumentationPassword ResetsPrinter TroubleshootingUser GuidanceIssue Resolution

Soft Skills

Customer ServiceMentoringCommunicationProblem-SolvingTeam Collaboration

Tools & Technologies

Ticketing SystemsRemote Support Tools

Certifications & Qualifications

CompTIA Security+Active TS/SCI Clearance

Industry Keywords

Help Desk SupportIT SupportTechnical IssuesIncident ReportingSecurity Policies

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Deliver responsive technical support via phone, email, chat, and ticketing systems
Track, triage, troubleshoot, and resolve technical issues
Troubleshoot hardware, software, and basic network connectivity challenges
Provide step-by-step guidance to users
Escalate complex issues to advanced teams
Mentor junior technicians and support new team members
Install, configure, and update software on user devices
Perform password resets and account lockout support
Diagnose basic printer, scanner, and peripheral issues
Maintain inventory and contribute to asset management
Document issues, resolutions, procedures, and troubleshooting steps
Contribute solutions and best practices to the knowledge base
Provide customer service and keep users informed with ticket updates
Follow security and IT policies
Report potential incidents or anomalies through proper channels

Requirements

What you’ll need

AA/AS degree
5+ years of relevant help desk or IT support experience
Proficiency in hardware and software troubleshooting
Experience with remote support tools
Active TS/SCI with Full-Scope Polygraph clearance
CompTIA Security+ certification, or ability to obtain it within the first 3 months
U.S. citizenship required
Mission-essential availability may include holidays
Commitment to staying current with evolving technologies
Scheduled for 40 hours per week
Less than 10% travel required

Benefits

Comp & perks

AI-driven career tools and learning platforms
Dedicated internal mobility support for long-term career progression
Competitive compensation
401(k) with company match
Medical plan options, including some with Health Savings Accounts
Dental plan options
Vision plan
Full flex work weeks where possible
Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Innovative, collaborative, and military-friendly workplace