ITSM Integration Engineer

General Dynamics Information Technology

. Serve as the primary technical owner for enterprise IT service management and related platforms .

Posted 9/15/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $89,250 - $120,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring, maintaining, and integrating enterprise IT service management platforms, with a strong focus on automation and scripting for technical solutions. Possesses the ability to translate operational requirements into sustainable integrations and workflows while ensuring security and reliability.

Highest-signal resume keywords

Jira Service ManagementActive Directory/LDAPAPI IntegrationSecurity+ CE CertificationScripting for Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationEnterprise Application SupportPlatform EngineeringTroubleshootingConfiguration ManagementMiddleware DevelopmentCustom ScriptingIntegration DesignWorkflow AutomationCOTS Platform Configuration

Soft Skills

Analytical SkillsTroubleshooting SkillsWritten CommunicationVerbal CommunicationJudgment in Technical Solutions

Tools & Technologies

DynatraceSailPointMicrosoft AzureMattermostMicrosoft 365DockerAnsiblePythonJavaPowerShell

Certifications & Qualifications

Bachelor's DegreeSecret Security ClearanceIAT Level II Certification

Industry Keywords

Enterprise IT Service ManagementIntegrationAutomationTechnical SolutionsCOTS Platforms

Tech Stack

Tools & technologies

AnsibleAzureDockerITSMJavaPythonGo

About the role

Key responsibilities & impact

Serve as the primary technical owner for enterprise IT service management and related platforms
Configure, maintain, troubleshoot, and extend platforms including Jira Service Management, SailPoint, Dynatrace, Active Directory/LDAP, and related services
Design, implement, and sustain integrations between enterprise applications using APIs, webhooks, middleware, scripting, and vendor-supported connectors
Build and maintain workflows, automations, plugins, and configuration-based extensions across COTS platforms
Develop custom scripts, utilities, lightweight applications, and middleware components
Translate customer and operational requirements into sustainable technical solutions
Work with stakeholders to define technical approaches and implement solutions in a secure enterprise environment
Troubleshoot application, integration, authentication, plugin, and workflow issues
Improve reliability, maintainability, supportability, and automation
Document configurations, integration logic, administrative procedures, and technical solutions
Operate independently with significant ownership and autonomy
Travel 10–25% as required

Requirements

What you’ll need

Secret security clearance required
U.S. Citizenship required
Bachelor’s Degree required
2+ years of related experience in systems administration, enterprise application support, systems integration, platform engineering, or a similar technical role
IAT Level II or higher certification, minimum Security+ CE
Experience configuring, maintaining, and integrating COTS platforms
Experience troubleshooting enterprise application environments, including authentication, plugins, workflows, APIs, and configuration issues
Experience integrating systems using APIs, webhooks, middleware, directory services, or scripting-based automation
Working knowledge of Active Directory/LDAP and enterprise identity-related integrations
Ability to write and modify scripts or code for integrations, automation, and lightweight tooling
Ability to work independently to diagnose ambiguous technical issues and deliver practical solutions
Strong analytical and troubleshooting skills
Strong written and verbal communication skills
Ability to manage a broad technical scope independently
Sound judgment in selecting configuration, scripting, or custom development
Ability to balance operational requirements with maintainable long-term solutions
Preferred: experience with Jira, Jira Service Management, SailPoint, Dynatrace, Active Directory, Microsoft Azure, Mattermost, Microsoft 365, or similar platforms
Preferred: experience with Python, Java, PowerShell, Go, BeanShell, or similar languages
Preferred: experience developing middleware, connectors, API clients, administrative utilities, or support tooling
Preferred: experience with Docker or other containerization technologies
Preferred: familiarity with Ansible or similar orchestration tools

Benefits

Comp & perks

Full-flex work week to support work and personal priorities
401(k) with company match
Comprehensive health and wellness packages
Internal mobility support for career development
Professional growth opportunities, including paid education and certifications
Access to cutting-edge technology
Paid vacation and holidays
Medical plan options, including some with Health Savings Accounts
Dental plan options
Vision plan options
Paid sick and personal time
Paid parental, military, bereavement, and jury duty leave
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance