Member Data Analyst – Healthcare Operations

General Dynamics Information Technology

. Support member services operations by analyzing and reporting on key performance metrics .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $64,230 - $85,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving capabilities in data analysis and reporting, with proficiency in tools like Power BI, Excel, and SQL. Capable of collaborating across teams to enhance service delivery and member satisfaction while ensuring compliance with privacy and security standards.

Highest-signal resume keywords

Data AnalysisPower BISQLExcel ReportingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReportingOperational AnalysisBusiness AnalysisCustomer Service AnalyticsBenefits AdministrationWorkflow MappingSOP DocumentationProcess Improvement MethodologiesData Visualization

Soft Skills

Analytical SkillsProblem-SolvingOrganizational SkillsCommunication SkillsCollaboration

Tools & Technologies

Power BIExcelSQLTableauJira

Certifications & Qualifications

Public Trust Suitability

Industry Keywords

HealthcareHealth InsuranceMember ServicesCustomer Contact CentersGovernment Healthcare ProgramsHIPAAPHIPCIEnrollment ProcessesService Delivery Metrics

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Support member services operations by analyzing and reporting on key performance metrics
Identify trends and recommend process improvements to enhance service delivery and member satisfaction
Collaborate with Operations, Customer Service, IT, Data, and Program Leadership teams
Align reporting requirements and define performance metrics
Analyze call center metrics, service-level performance, quality measures, satisfaction scores, and member feedback trends
Identify root causes and improvement opportunities
Monitor enrollment, eligibility, health, life, and related benefit program data
Develop dashboard requirements, reports, and visualizations using Power BI, Excel, SQL, Tableau, or similar tools
Evaluate workflows, SOPs, and operational processes and recommend enhancements
Support data quality initiatives by identifying discrepancies and validating data sources
Use Jira or similar tools to manage reporting requests and track process improvement initiatives
Produce executive-ready reports, presentations, and performance analyses
Ensure adherence to privacy, security, and compliance requirements related to member information and PHI

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or a related field
2+ years of experience in data analysis, reporting, operations analysis, business analysis, customer service analytics, benefits administration, or a related field
Experience analyzing operational processes, identifying improvement opportunities, and implementing data-driven recommendations
Strong proficiency in Excel and experience creating reports, dashboards, and data visualizations
Working knowledge of Power BI, Tableau, or similar business intelligence and reporting tools
Familiarity with SQL for data extraction, analysis, and reporting
Experience documenting business processes, workflow mapping, standard operating procedures (SOPs), or operational requirements
Strong analytical, problem-solving, organizational, and communication skills
Ability to present findings and recommendations to operational and leadership audiences
Ability to work collaboratively across business and technical teams
Ability to obtain and maintain Public Trust suitability
Preferred: experience supporting healthcare, health insurance, benefits administration, member services, customer contact centers, or government healthcare programs
Preferred: familiarity with healthcare operations, enrollment processes, claims, eligibility, customer experience, or service delivery metrics
Preferred: experience with Jira or other work management and ticketing platforms
Preferred: knowledge of HIPAA, PHI, PCI, or related privacy and security requirements
Preferred: experience with process improvement methodologies, workflow optimization, or operational excellence initiatives

Benefits

Comp & perks

Medical plan options, including some with Health Savings Accounts
Dental plan options
Vision plan options
401(k) plan with pre-tax and post-tax contributions and company match
Full flex work weeks where possible
Vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Remote work