Member Services Processing Supervisor

General Dynamics Information Technology

. Lead and supervise a team processing enrollment applications, certifications, transfers, and documentation .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $55,003 - $74,415 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team leadership, operational management, and regulatory compliance, with a strong focus on process improvement and quality assurance. Proficient in handling sensitive information and training staff on policies and systems.

Highest-signal resume keywords

Team LeadershipRegulatory ComplianceProcess ImprovementData Entry ManagementPerformance Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ManagementDocumentation ReviewData EntryOperational Software ProficiencyCase-Handling Systems

Soft Skills

Excellent Communication SkillsAttention to DetailCommitment to Accuracy

Tools & Technologies

Digital Mail CentersSelf-Service PortalsIntake/IDP Tools

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

PIIPHIFederal Program RequirementsEligibility StandardsRegulatory Compliance

About the role

Key responsibilities & impact

Lead and supervise a team processing enrollment applications, certifications, transfers, and documentation
Oversee work assignments, productivity monitoring, and performance coaching
Manage inbound and outbound communication concerning member documentation and processing
Ensure sensitive PII/PHI is handled in accordance with HIPAA and program guidelines
Train and mentor staff on policies, tools, systems, and regulatory requirements
Review completed work for quality and completeness
Identify trends, gaps, and training needs
Interview candidates and provide hiring recommendations
Maintain attendance records and support employee administration
Collaborate with Member Services leadership and cross-functional operational teams
Improve processes and streamline workflows
Use digital mail centers, self-service portals, and intake/IDP tools
Escalate complex cases, data irregularities, and regulatory concerns
Track and report processing metrics and contribute to operational dashboards
Support dual-operations or transition activities as required

Requirements

What you’ll need

High School Diploma or equivalent
3 or more years of relevant experience
Experience supervising processing, administrative, customer service, or operations teams in a high-volume environment
Strong knowledge of data entry, documentation review, and workflow management
Familiarity with federal program requirements, eligibility standards, regulatory compliance, or similar frameworks
Excellent written and verbal communication skills
Strong attention to detail and commitment to accuracy and compliance
Proficiency with standard operational software, member service tools, and case-handling systems
Ability to handle sensitive information securely and professionally
No US citizenship required
Public Trust clearance
Ability to travel 0-10%

Benefits

Comp & perks

Full-flex work week
401(k) with company match
Comprehensive health and wellness packages
Internal mobility support
Paid education and certifications
Professional growth opportunities
Cutting-edge technology learning opportunities
Paid vacation and holidays
Medical plan options, including some with Health Savings Accounts
Dental plan options
Vision plan options
Paid sick and personal time
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance